Senior Claims Manager: Complex Claims & Client Outcomes

The Andersen Partnership; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary package

Flexible working arrangements

Job summary

The Andersen Partnership is seeking a Claims Manager in Sydney to oversee the end-to-end claims function, supporting clients through complex claims and coordinating with insurers, brokers and internal teams to ensure service excellence.

You will lead a team in a fast-paced environment, managing high-value claims and maintaining strong relationships with clients and partners, with a focus on delivering superior outcomes and continuous process improvements.

Qualifications

• 3+ years experience in General Insurance.
• Experience managing complex claims and client relationships.
• Excellent communication, negotiation and stakeholder management skills.
• Strong commercial mindset with a client-first approach.

Responsibilities

• Oversee end-to-end claims function and process improvements.
• Support clients through complex claims and coordinate with insurers.
• Collaborate with brokers and internal stakeholders to ensure service excellence.
• Drive strong claims outcomes and client satisfaction.

Skills

General Insurance

Claims management

Client relationships

Negotiation

Stakeholder management

Communication

Commercial mindset

Job description

The Andersen Partnership is seeking a Claims Manager in Sydney to oversee the end-to-end claims function, supporting clients through complex claims and coordinating with insurers, brokers and internal teams to ensure service excellence.

You will lead a team in a fast-paced environment, managing high-value claims and maintaining strong relationships with clients and partners, with a focus on delivering superior outcomes and continuous process improvements.