Strategic Claims Performance & Insights Lead

Allianz Australia; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Allianz Australia, a global insurance and asset management leader, seeks a Manager Claims Performance and Insights for Consumer at Sydney and Adelaide. You will lead performance frameworks, translate complex data into strategic recommendations, and drive improvements across GI Claims in collaboration with Finance, Data & Analytics, Risk and HR.

You will mentor Insights Specialists, set priorities with senior leaders, contribute to planning and forecasting, and share best practices to elevate

Qualifications

• Tertiary qualifications in business, finance, data analytics, actuarial studies or equivalent, with substantial experience in General Insurance Claims, consulting, or operational performance.
• Strong stakeholder leadership, influencing, and communication skills, with the ability to set priorities, maintain quality standards, and develop team capability.
• Strong understanding of Claims operational drivers, financial performance, and the link between customer, operational, and commercial outcomes.
• Proven ability to lead complex analysis, root-cause investigations, and develop performance frameworks, scorecards, dashboards, and recurring reporting.
• Advanced skills in Excel, PowerPoint, and Power BI (or similar BI tools), with the ability to translate complex data into clear executive insights and practical recommendations.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Responsibilities

• Lead performance frameworks (driver trees, scorecards, reporting) and conduct root-cause investigations to identify trends, risks, and performance drivers across GI Claims.
• Guide and develop Insights Specialists through a dotted-line reporting relationship, embedding a collaborative, outcome-focused culture across the team.
• Translate complex data into clear insights, recommendations, and priorities for Claims leaders and enterprise forums.
• Partner with leaders to set improvement priorities, track outcomes, and provide independent, evidence-based challenge to strengthen decision-making.
• Contribute performance insight to planning, forecasting, and strategic dialogues, while collaborating with Finance, Data & Analytics, Risk, HR, and other functions to ensure reporting consistency.
• Share root-cause learnings and best practices to build capability, and coach and develop team members in a collaborative, outcome-focused culture.

Skills

Stakeholder leadership

Influencing

Communication

Advanced analytics

Education

Business/Finance/Data analytics/Actuarial studies

Tools

Excel

PowerPoint

Power BI

Job description

Allianz Australia, a global insurance and asset management leader, seeks a Manager Claims Performance and Insights for Consumer at Sydney and Adelaide. You will lead performance frameworks, translate complex data into strategic recommendations, and drive improvements across GI Claims in collaboration with Finance, Data & Analytics, Risk and HR.

You will mentor Insights Specialists, set priorities with senior leaders, contribute to planning and forecasting, and share best practices to elevate