Senior Claims Coach - Remote/Hybrid (Workers' Comp)

EML Group; Adelaide; Hybrid; AUD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible WFH

Wellbeing program

RewardsHub discounts

Learning & development

Employee assistance

Salary reviews

Parental leave

Job summary

EML is Australia’s leading workers compensation and personal injury claims manager, based in Adelaide, offering a permanent, full-time role with flexibility to work from home. You will proactively manage end-to-end workers compensation claims, including disability management within a self-insured framework, acting as a senior team member with coaching and escalations.

The position is based in our Adelaide office with hybrid work options, and you will build strong relationships with stakeholders

Qualifications

• Demonstrated experience in workers compensation claims management, ideally within a self-insured environment.
• An empathetic, resilient and motivational approach to providing customer-centric support.
• Strong written and verbal communication skills, with the confidence to navigate challenging conversations.
• Excellent attention to detail and a strong commitment to accuracy.
• Highly developed stakeholder engagement and relationship management skills.
• The ability to proactively identify opportunities, develop effective strategies and drive claims outcomes.
• The confidence and experience to provide coaching, guidance and support as a senior member of the team.

Responsibilities

• Preparing and implementing proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
• Building and maintaining strong relationships with internal and external stakeholders to progress strategies and actions.
• Assessing liability and recovery matters in line with relevant legislation and policies, while undertaking ongoing reviews of entitlements and payments.
• Proactively managing rehabilitation providers and approving rehabilitation and wellness plans in accordance with self-insurance guidelines.
• Supporting injured workers through their recovery by promoting health and wellbeing and empowering them to actively participate in their treatment and return-to-work journey.
• Providing coaching, guidance and support to team members and assisting with escalated or complex claims matters.

Job description

EML is Australia’s leading workers compensation and personal injury claims manager, based in Adelaide, offering a permanent, full-time role with flexibility to work from home. You will proactively manage end-to-end workers compensation claims, including disability management within a self-insured framework, acting as a senior team member with coaching and escalations.

The position is based in our Adelaide office with hybrid work options, and you will build strong relationships with stakeholders