Senior Case Manager - Remote & Impactful Claims

eml; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work from home

Annual incentive scheme

Salary reviews

Parental leave 16 weeks

Job summary

EML is seeking a Senior Case Manager in Adelaide to support injured workers, employers, and the broader community. This permanent, full-time role offers flexibility to work from home and is based in our Adelaide office.

You will develop proactive claims strategies, manage relationships with stakeholders, and ensure compliance with self-insurance guidelines. EML emphasises a supportive culture, development pathways and AI-driven tools to reduce administration.

Qualifications

• Demonstrated experience in workers compensation claims management.
• Empathetic, resilient and motivational approach to client support.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in documentation.
• Highly developed stakeholder engagement and relationship management.
• Ability to coach and guide as a senior team member.

Responsibilities

• Preparing and implementing proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
• Building and maintaining strong relationships with internal and external stakeholders to progress strategies and actions.
• Assessing liability and recovery matters in line with relevant legislation and policies, while ongoing reviews of entitlements and payments.
• Proactively managing rehabilitation providers and approving wellness plans in line with self-insurance guidelines.
• Supporting injured workers through their recovery by promoting health and wellbeing and guiding return-to-work.
• Providing coaching, guidance and support to team members and handling escalated or complex claims.

Skills

Claims management

Empathy

Stakeholder engagement

Coaching & mentoring

Communication

Job description

EML is seeking a Senior Case Manager in Adelaide to support injured workers, employers, and the broader community. This permanent, full-time role offers flexibility to work from home and is based in our Adelaide office.

You will develop proactive claims strategies, manage relationships with stakeholders, and ensure compliance with self-insurance guidelines. EML emphasises a supportive culture, development pathways and AI-driven tools to reduce administration.