Remote Claims Advisor — Injury & Workers’ Comp

Employers Mutual Management Pty Ltd; Newcastle City Council; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Work from home flexibility

9-day fortnight

Monthly rostered days off

Employee Assistance Program

Wellbeing program

Salary reviews

Up to 16 weeks paid parental leave

Job summary

EML is a leading workers compensation and personal injury claims management business in Australia. We’re welcoming applications for Claims Advisors to join our Newcastle team, offering meaningful work with high empathy, problem‑solving and impact each day.

Successful applicants will be invited to a face-to-face group interview on 7 October and commence on 9 November 2026. After probation, option to work from home and flexible roster choices are available.

Qualifications

• Empathy and a commitment to helping others.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and learn new systems.

Responsibilities

• Assist workers and employers with the claim process and completion of required documents to ensure timely access to services to support return to work and injury recovery.
• Pro-actively proceed with appropriate case management to achieve early sustainable return to work while keeping costs reasonable.
• Ensure that allocated work is actioned within appropriate timeframes.
• Manage telephone enquiries within EML’s guidelines and adhere to the EML’s Communication Policy.
• Collaborate with Injury Management Specialists to collect information and provide expert advice and support.
• Record and maintain accurate records.

Skills

Empathy

Customer service

Communication

Problem solving

Attention to detail

Multi-system experience

Tools

Microsoft Office Suite

Job description

EML is a leading workers compensation and personal injury claims management business in Australia. We’re welcoming applications for Claims Advisors to join our Newcastle team, offering meaningful work with high empathy, problem‑solving and impact each day.

Successful applicants will be invited to a face-to-face group interview on 7 October and commence on 9 November 2026. After probation, option to work from home and flexible roster choices are available.