Senior Child Safety Officer – Complex Case Leader & Mentor

Families, Seniors, Disability Services and Child Safety; Queensland; On-site; AUD 110,000 - 140,000; Full time

Job summary

Families, Seniors, Disability Services and Child Safety in Springfield, QLD seeks a Senior Child Safety Officer to lead complex child protection cases with a strength-based approach. You will mentor junior staff, manage cases, and collaborate with a wide range of stakeholders to ensure high-quality services aligned with legislation and departmental guidelines.

The role emphasizes coaching, continuous learning, and development of professional practice across teams to sustain excellence in

Qualifications

• Mentoring and coaching to develop skills of junior staff.
• Ability to work with diverse stakeholders including NGOs and police.
• Experience maintaining quality case records per departmental requirements.

Responsibilities

• Deliver accountable and collaborative child protection services for complex cases in line with policies and legislation.
• Work with children, families, NGOs and professionals to provide high-quality practice.
• Mentor and support less experienced officers to build skills and knowledge.
• Contribute to continuous improvement of practice and case management processes.
• Maintain accurate case records and produce quality reports.

Skills

Mentoring

Case management

Collaboration

Professional ethics

Quality frontline service

Job description

Families, Seniors, Disability Services and Child Safety in Springfield, QLD seeks a Senior Child Safety Officer to lead complex child protection cases with a strength-based approach. You will mentor junior staff, manage cases, and collaborate with a wide range of stakeholders to ensure high-quality services aligned with legislation and departmental guidelines.

The role emphasizes coaching, continuous learning, and development of professional practice across teams to sustain excellence in