Senior Child Protection Team Lead

Queensland Government; Ipswich City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Queensland Government in Ipswich City is seeking a Senior Team Leader to provide leadership and management of a team delivering high-quality child protection services including assessment, intervention, case work and case management in accordance with legislation and practice guidelines.

You will lead a team of Child Safety Officers, allocate tasks, develop service responses with the Service Centre Manager, identify training needs and build cross-sector partnerships to improve regional client

Qualifications

• Leads and manages staff to deliver high‑quality child protection services.
• Ensures compliance with legislation, policies and practice guidelines.
• Guides service delivery through effective HR principles and practice.
• Collaborates across sectors to meet client needs and service objectives.

Responsibilities

• Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co‑ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Skills

Staff management

Leadership

Policy interpretation

Cross‑sector collaboration

HR principles

Training needs analysis

Quality service delivery

Job description

Queensland Government in Ipswich City is seeking a Senior Team Leader to provide leadership and management of a team delivering high-quality child protection services including assessment, intervention, case work and case management in accordance with legislation and practice guidelines.

You will lead a team of Child Safety Officers, allocate tasks, develop service responses with the Service Centre Manager, identify training needs and build cross-sector partnerships to improve regional client