Senior Team Leader

Families, Seniors, Disability Services and Child Safety; Ipswich City; On-site; AUD 120,000 - 150,000; Full time

Job summary

Families, Seniors, Disability Services and Child Safety – Ipswich QLD seeks a Senior Team Leader to lead a multidisciplinary team delivering high-quality child protection services, including assessment, intervention, case work and case management, in line with legislation and guidelines.

You will manage staff, prioritise tasks, and develop service responses while fostering partnerships and frontline service excellence within the department's framework.

Qualifications

• Provide leadership and management of staff to deliver quality child protection service delivery in line with legislation, policy guidelines and statutory responsibilities.
• Allocate, prioritise and perform work tasks in accordance with policy, framework and delegations.
• Develop appropriate service responses to meet the needs of clients including children, young people, families and communities.
• Identify training needs and collaborate with training specialists to enable content development and implementation.
• Develop enduring service delivery partnerships to enhance cross-sector collaboration.
• Foster a culture of frontline service delivery, teamwork, high-quality people management and professional ethics.
• Actively participate as a member of the CSSC Management Team and in quality assurance reviews.
• Provide authoritative advice on complex casework matters, policy, legislation and practice to staff.
• Enhance the local community by promoting excellence in service delivery and public administration.

Responsibilities

• Provide leadership and management of staff to deliver high-quality child protection services in line with legislation and guidelines.
• Allocate and prioritise work tasks in accordance with policy, framework and delegations.
• Collaborate with the Service Centre Manager to develop service responses for identified client needs.
• Identify training gaps and work with specialists to implement relevant programs.
• Develop partnerships to improve cross-sector collaboration and staff development.
• Promote a culture of frontline service delivery, teamwork and professional ethics.
• Participate in CSSC Management Team activities and quality assurance reviews.
• Advise on complex casework, policy and practice to staff to coordinate quality services.
• Promote regional community improvement through service excellence and public administration.

Job description

Families, Seniors, Disability Services and Child Safety – Ipswich QLD

Senior Team Leaders provide leadership to and management of a team of professional and operational staff to ensure the delivery of high-quality child protection services that includes assessment, intervention, case work and case management in accordance with legislation and practice guidelines to children, young people, families, and communities serviced by the Child Safety Service Centre (CSSC). This is achieved by a collaborative integrated multi-disciplinary team (that may include representation from other agencies). Senior Team Leaders will lead and manage a team of Child Safety Officers.

As a Senior Team Leader you will:

• Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Delegations

• This position is an authorised officer under the Child Protection Act 1999 and has a range of related statutory delegations.

Applications to remain current for 12 months.