Senior Team Leader

Families, Seniors, Disability Services and Child Safety; Toowoomba Regional; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

Families, Seniors, Disability Services and Child Safety Toowoomba seeks a Senior Team Leader to lead a team delivering high-quality child protection services, including assessment, intervention, casework and case management, in line with legislation and guidelines across children, young people, families and communities.

This role emphasizes frontline leadership, robust risk assessment, cross-agency collaboration, staff development and active participation in management processes to ensure

Qualifications

• Degree or equivalent in accordance with CSO Qualification Requirements.
• Blue Card mandatory for Senior Team Leaders.
• Possession of a C class driver's licence.

Responsabilités

• Provide leadership and management of staff to deliver quality child protection services.
• Allocate, prioritise and perform work tasks according to policy and guidelines.
• Develop service responses to meet identified needs of clients including families and communities.
• Identify training needs and advise on training programs to support quality service delivery.
• Develop enduring service delivery partnerships to enhance cross-sector collaboration.
• Foster a culture of frontline service delivery, teamwork and professional ethics.
• Participate as a member of the CSSC Management Team and engage in quality assurance reviews.
• Provide specialist advice on complex casework, policy, legislation and practice.
• Enhance regional community by promoting excellence in service delivery and public administration.

Connaissances

Leadership

Risk assessment

Cross‑sector collaboration

Staff management

Formation

Degree or equivalent (CSO Qualifications)

Description du poste

Families, Seniors, Disability Services and Child Safety – Toowoomba QLD

Senior Team Leaders provide leadership to and management of a team of professional and operational staff to ensure the delivery of high quality child protection services that includes assessment, intervention, casework and case management in accordance with legislation and practice guidelines to children, young people, families and communities serviced by the Child Safety Service Centre (CSSC). This is achieved by a collaborative integrated multi-disciplinary team (that may include representation from other agencies). Senior Team Leaders will lead and manage a team of Child Safety Officers.

The Senior Team Leader needs to demonstrate a high level of leadership skills as well as a robust risk assessment framework with a focus on quality practice at the very front-end of the child protection continuum.

The Senior Team Leader Key Responsibilities are:

• Provide leadership and management of staff to: deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Your mandatory requirements:

• Possession of a degree or equivalent in accordance with the ‘CSO Qualification Requirements'
• It is mandatory for Senior Team Leaders to hold a Blue Card administered by the Queensland Public Safety Business Agency.
• Possession of a “C” class driver's licence

Applications to remain current for 12 months.