Senior Change Manager (Time & Attendance Program)

Ampersand Ltd; Sydney; On-site; AUD 166,000 - 181,000; Full time

Job summary

Ampersand Ltd is supporting a NSW State Government agency by recruiting a Senior Change Manager to drive business readiness and user adoption for its Time & Attendance Project. This role will replace an end-of-life timekeeping system and roll out new clocking devices across the network.

The position focuses on developing and owning the Change Management Strategy, stakeholder engagement, learning analysis and communications to ensure readiness and sustained adoption across frontline and

Qualifications

• Proven change management experience on large-scale technology or workforce system implementations.
• Experience in a complex, highly operational environment such as transport, rail, utilities, manufacturing or similar.
• Strong stakeholder engagement skills, including with frontline and shift-based workforces.
• Excellent written and verbal communication, able to tailor messages to diverse audiences.
• A relevant tertiary qualification or equivalent experience; Prosci, ACMP or similar certification is highly regarded.
• NSW Government experience is advantageous.
• Rights to work in Australia, and willingness to complete a police check and reference checks on offer.

Responsibilities

• Develop and own the Change Management Strategy and Plans, and make sure they're built into the overall project plan
• Lead stakeholder analysis, change impact assessments, business readiness and learning analysis
• Design and deliver communications and engagement content for frontline and leadership audiences
• Identify risks and anticipated resistance, and put mitigation strategies in place
• Work closely with HR, IR, Learning & Development, Communications and operational business groups to deliver an integrated people change approach
• Build strong relationships with stakeholders and subject matter experts, and manage expectations across the program
• Monitor and report on the success of readiness and adoption activities

Skills

Change management

Stakeholder engagement

Communications

Learning analysis

Education

Tertiary qualification or equivalent experience

Job description

Lead the change behind a major workforce systems upgrade

A leading NSW State Government agency is seeking an experienced Senior Change Manager to drive business readiness and user adoption for its Time & Attendance Project. You'll help replace an end-of-life timekeeping system, move key functionality into the existing rostering platform, and roll out new clocking devices across the network.

About the project

• Modernising time and attendance for approximately 7,300 rostered employees
• Replacing around 600 legacy time-capture clocks with new devices
• Introducing timesheet certifier and approver roles in the rostering system
• Reducing manual and paper-based processes and giving employees and managers better self-service
• Strengthening governance, compliance and workforce data quality

The role

• Develop and own the Change Management Strategy and Plans, and make sure they're built into the overall project plan
• Lead stakeholder analysis, change impact assessments, business readiness and learning analysis

Design and deliver communications and engagement content for frontline and leadership audiences

Identify risks and anticipated resistance, and put mitigation strategies in place

Work closely with HR, IR, Learning & Development, Communications and operational business groups to deliver an integrated people change approach

Build strong relationships with stakeholders and subject matter experts, and manage expectations across the program

Monitor and report on the success of readiness and adoption activities

About you

• Proven change management experience on large-scale technology or workforce system implementations, ideally rostering, timekeeping, payroll, HRIS or WFM platforms
• Experience in a complex, highly operational environment such as transport, rail, utilities, manufacturing or similar
• Strong stakeholder engagement skills, including with frontline and shift-based workforces
• Excellent written and verbal communication, able to tailor messages to diverse audiences
• A relevant tertiary qualification or equivalent experience; Prosci, ACMP or similar certification is highly regarded
• NSW Government experience is advantageous
• Rights to work in Australia, and willingness to complete a police check and reference checks on offer

The details

• Contract: 6 months, full-time (40 hours per week)
• Location: Pitt Street, Sydney CBD, with occasional site visits. In the office Monday, Wednesday and Friday
• Rate: $900-$980 per day + super
• Start: ASAP