Senior Change Manager

NSW Government; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

NSW Government is seeking a Senior Change Manager to lead the change behind a major workforce systems upgrade in Sydney. The role involves developing the Change Management Strategy, stakeholder analysis, communications, and learning analysis to support a large-scale rostering/timekeeping system upgrade.

The contract is 6 months, full-time (40 hours per week), based in Pitt Street, Sydney CBD, with occasional site visits and in-office presence on Monday, Wednesday and Friday. Start ASAP.

Qualifications

• Proven change management experience on large-scale technology or workforce system implementations.
• Experience in a complex, highly operational environment.
• Experience in workforce management systems is highly desirable.
• Strong stakeholder engagement skills, including with frontline and shift-based workforces.
• Excellent written and verbal communication, able to tailor messages to diverse audiences.

Responsibilities

• Develop and own the Change Management Strategy and Plans, and make sure they’re built into the overall project plan.
• Lead stakeholder analysis, change impact assessments, business readiness and learning analysis.
• Design and deliver communications and engagement content for frontline and leadership audiences.
• Identify risks and anticipated resistance, and put mitigation strategies in place.
• Work closely with HR, IR, Learning & Development, Communications and operational business groups to deliver an integrated people change approach.
• Build strong relationships with stakeholders and subject matter experts, and manage expectations across the program.
• Monitor and report on the success of readiness and adoption activities.

Skills

Change management

Stakeholder engagement

Communication

Workforce management system

HRIS/WFM system knowledge

Education

Tertiary qualification or equivalent

Prosci/ACMP certification

Job description

Senior Change Manager - Lead the change behind a major workforce systems upgrade

Contract: 6 months, full-time (40 hours per week)

Location: Pitt Street, Sydney CBD, with occasional site visits. In the office Monday, Wednesday and Friday

Start: ASAP

About the project

• Modernising time and attendance for approximately 7,300 rostered employees
• Replacing around 600 legacy time-capture clocks with new devices
• Introducing timesheet certifier and approver roles in the rostering system
• Reducing manual and paper-based processes and giving employees and managers better self-service
• Strengthening governance, compliance and workforce data quality

The role

• Develop and own the Change Management Strategy and Plans, and make sure they’re built into the overall project plan
• Lead stakeholder analysis, change impact assessments, business readiness and learning analysis
• Design and deliver communications and engagement content for frontline and leadership audiences
• Identify risks and anticipated resistance, and put mitigation strategies in place
• Work closely with HR, IR, Learning & Development, Communications and operational business groups to deliver an integrated people change approach
• Build strong relationships with stakeholders and subject matter experts, and manage expectations across the program
• Monitor and report on the success of readiness and adoption activities

About you

• Proven change management experience on large-scale technology or workforce system implementations, ideally rostering, timekeeping, payroll, HRIS or WFM platforms
• Experience in a complex, highly operational environment such as transport, rail, utilities, manufacturing or similar
• Experience in workforce management system is highly desirable.
• Strong stakeholder engagement skills, including with frontline and shift-based workforces
• Excellent written and verbal communication, able to tailor messages to diverse audiences
• A relevant tertiary qualification or equivalent experience; Prosci, ACMP or similar certification is highly regarded
• Right to work in Australia (Australian Citizen or Permanent Resident), and willingness to complete a police check and reference checks on offer

How to apply

Click Apply, or contact Issy Myusti, Principal Consultant, on 0477 411 658 or at [e-mail] for a confidential conversation.

Shortlisting is happening in mid-November, so please apply early.