Manager Project Change

Transport for NSW; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport for NSW seeks an experienced change management leader to steer enterprise-scale programs, guiding strategy-to-delivery across people, processes, and customer outcomes.

You will lead and develop teams, embed adoption, and connect change to enterprise priorities, with a focus on readiness and risk management. Hybrid role; 3 days in Macquarie Park and other Transport offices.

Qualifications

• Demonstrated experience leading enterprise-scale change programs.
• Proven ability to lead and develop people and build capability.
• Strong stakeholder engagement across complex organisations.
• Solid understanding of ADKAR, Prosci or similar methodologies.
• Formal change management qualifications or PMP/PRINCE2 is a plus.

Responsibilities

• Provide strategic leadership and expert advice for people change across multi-stream initiatives.
• Lead and develop teams to uplift capability and delivery performance.
• Translate strategy into clear change narratives and communications.
• Embed adoption by managing readiness, impacts, and risk across programs.
• Report on risks, issues and progress with data-informed decisions.

Skills

Enterprise-scale transformation

People leadership

Stakeholder management

Change management methodologies

Cross-functional collaboration

Education

Tertiary qualification in Change Management or related discipline

Tools

Prosci

ADKAR

Job description

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. You’re highly experienced but this role will surprise you. Get ready to lead, direct and procure to deliver a range of key work packages that affect millions of people.

In this role, you’ll:

• Provide strategic leadership and expert advice to deliver effective people change management across complex, multi-stream initiatives. You will enable successful change adoption by identifying and managing impacts across people, processes, systems, and customer outcomes, ensuring change is smoothly embedded into business operations.
• You will think beyond individual projects, connecting change and communications to enterprise priorities and customer outcomes. You will anticipate downstream impacts, risks, and dependencies across programs of work, drawing on your experience delivering change at scale, not just within isolated or single-stream projects.
• You will translate strategy into clear, compelling people change narratives and communication direction, grounded in a strong understanding of people change management methodologies (such as Prosci®) and adaptable delivery approaches.
• A key part of your role will be leading and developing people. You will coach, guide and uplift capability within teams, providing clear expectations, constructive feedback and supportive leadership that results in measurable improvements in performance, confidence, and delivery outcomes.
• You will contribute to continuous improvement through structured reporting, proactive risk management, and data-informed decision-making.
• This role requires a minimum of 3 days per week in the office based at Macquarie Park and other Transport offices (such as Elizabeth Street, Paramatta Square, Burwood etc.) with flexibility to attend other project locations.

This is a people and project change role, focused on stakeholder impact, readiness, adoption and embedding change. It is distinct from ITSM or ITIL change management, which relates to technical change control, release governance and service management processes.

About you

You are an experienced change management professional who can clearly articulate the types of transformation initiatives you have delivered and the role you personally played in achieving outcomes.

• Demonstrated experience leading and delivering enterprise-scale transformational within complex organisations, with a proven ability to drive measurable business outcomes with clear examples of your impact.
• Deep experience leading and developing people (not just working alongside them) with clear stories of how you built capability, set expectations, provided feedback, and improved performance.
• Strong ability to work collaboratively across cross-functional environments whilst managing competing priorities in fast-paced settings.
• Proven ability to build and maintain effective stakeholder relationships, including influencing on complex and sensitive matters.
• Solid understanding of people change management methodologies (e.g., ADKAR (Prosci®), Kotter etc.) and adaptable delivery approaches.
• Ability to connect people change initiatives to broader enterprise strategy and customer outcomes.
• Formal change management qualification (Prosci® preferred) or related tertiary qualifications in a relevant discipline and /or equivalent demonstrated experience delivering change at scale.
• Industry-recognised relevant professional certification in Change Management, such as Prosci® Change Management Certification, APMG Change Management Practitioner, or Certified Change Management Professional (CCMP); Project Management Professional (PMP), PRINCE2® Practitioner, P3M3, or equivalent qualifications in project, program, portfolio or change management.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy.

Applications close 11:59 PM Tuesday, 10 November 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.

Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.