Senior Case Manager - Workers' Comp | Hybrid Work

Haylo People; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

9-day fortnight

Monthly RDO

2 days in Parramatta or Sydney CBD

Competitive salary package and staff‑f

Job summary

HAYLO People is partnering with a leading NSW Workers Compensation service provider to recruit Senior Case Managers. You will manage a portfolio of physical claims, mentor juniors, and influence outcomes in a high-performing, supportive team. Hybrid work is offered with in-office days in Sydney CBD or Parramatta.

You will join a culture focused on exceptional customer outcomes, continuous improvement, and the use of AI-powered tech to streamline administration and enhance client service.

Qualifications

• 12+ months experience managing Workers Compensation claims.
• Experience managing physical injury claims (highly regarded).
• A passion for delivering exceptional customer experiences.
• Strong communication and stakeholder management skills.
• High emotional intelligence with the ability to balance empathy and commercial outcomes.

Responsibilities

• Manage a portfolio of predominantly physical claims.
• Mentor and support junior team members.
• Focus on delivering outstanding return-to-work outcomes.
• Collaborate in a team committed to customer service, continuous improvement.

Skills

Case management

Stakeholder management

Emotional intelligence

Mentoring others

Job description

HAYLO People is partnering with a leading NSW Workers Compensation service provider to recruit Senior Case Managers. You will manage a portfolio of physical claims, mentor juniors, and influence outcomes in a high-performing, supportive team. Hybrid work is offered with in-office days in Sydney CBD or Parramatta.

You will join a culture focused on exceptional customer outcomes, continuous improvement, and the use of AI-powered tech to streamline administration and enhance client service.