Senior Case Manager, Workers Compensation

Haylo People; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

9-day fortnight

Monthly RDO

2 days in Parramatta or Sydney CBD

Competitive salary package and staff‑f

Job summary

HAYLO People is partnering with a leading NSW Workers Compensation service provider to recruit Senior Case Managers. You will manage a portfolio of physical claims, mentor juniors, and influence outcomes in a high-performing, supportive team. Hybrid work is offered with in-office days in Sydney CBD or Parramatta.

You will join a culture focused on exceptional customer outcomes, continuous improvement, and the use of AI-powered tech to streamline administration and enhance client service.

Qualifications

• 12+ months experience managing Workers Compensation claims.
• Experience managing physical injury claims (highly regarded).
• A passion for delivering exceptional customer experiences.
• Strong communication and stakeholder management skills.
• High emotional intelligence with the ability to balance empathy and commercial outcomes.

Responsibilities

• Manage a portfolio of predominantly physical claims.
• Mentor and support junior team members.
• Focus on delivering outstanding return-to-work outcomes.
• Collaborate in a team committed to customer service, continuous improvement.

Skills

Case management

Stakeholder management

Emotional intelligence

Mentoring others

Job description

Senior Case Manager, Workers Compensation

HAYLO People are a specialist recruitment agency within the Personal Injury & Insurance industry, and we're partnering with a leading claims service provider within the NSW Nominal Insurer Scheme as they continue to grow their Workers Compensation division.

We're seeking experiencedCase Managers and Senior Case Managersto join an organisation that is genuinely investing in its people, technology, and customer outcomes.

Currently ranked#1 and #2 with icare for Work Capacity and 13-Week Performance, while currently sitting at a 100% Customer Satisfaction (CSAT) rating, this organisation has focused on delivering exceptional RTW outcomes and creating an environment where their people can thrive.

You'll report into an inspiring leadership team, working in a small supportive team each having a dedicated Injury Management Specialist, ensuring you have the guidance and support needed to succeed.

The Opportunity

This role is ideal for an experienced Case Manager looking to step into a Senior position or an established Senior Case Manager wanting to work within a high-performing team that genuinely empowers you to make decisions.

You’ll manage a portfolio of predominantly physical claims while mentoring and supporting junior team members. Depending on your experience and preference, you can manage either a front-end or tail-end portfolio, focusing on delivering outstanding return-to-work outcomes.

You’ll be joining a collaborative team that is passionate about customer service, continuous improvement, and making a genuine difference in people's lives.

Why You'll Love This Role

• Industry-leading average front-end caseloads of 40 claims
• Tail-end portfolios capped atunder 60 claims
• PIAWE calculations and weekly payments managed by a dedicated support team
• AI-powered technology soon being rolled out to reduce administration and allow more time with injured workers.
• Hybrid working with only2 days per weekin either the Sydney CBD or Parramatta office
• Flexible start and finish times to support work-life balance
• 9-day fortnightwith an RDO every month
• Dedicated Injury Management Specialist aligned to every team
• Supportive leadership with genuine career progression opportunities
• Competitive salary package and employee benefits

About You

To be successful, you'll bring:

• 12+ months experience managing Workers Compensation claims
• Experience managing physical injury claims (highly regarded)
• A passion for delivering exceptional customer experiences
• Strong communication and stakeholder management skills
• High emotional intelligence with the ability to balance empathy and commercial outcomes
• A collaborative mindset and willingness to support and mentor others
• The ability to adapt to new technology, systems, and legislative changes

If you're looking to join a high-performing organisation that genuinely supports its people while providing one of the most manageable portfolios in the market, we'd love to hear from you.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles.

Additional information

• 40 Claims per Portfolio
• 9 Day Fortnight or Monthly RDO with Flexible Start & Finish Times
• 2 Days in Office in Parramatta or Sydney CBD