Senior Case Manager: Tribunal & Dispute Resolution

Chandler Macleod; Melbourne; On-site; AUD 68,000 - 98,000; Full time

Benefits offered by this job

ASAP start

12-month assignment with potential for

Location: Melbourne, VIC

60.26 AUD/hour + Super

Job summary

Chandler Macleod is recruiting for an experienced Case Manager in Melbourne to oversee a portfolio of complex review matters before the Administrative Review Tribunal (ART). You will manage end-to-end case processes, gather and interpret evidence, and collaborate with stakeholders to achieve timely, fair outcomes.

The role requires strong analytical and communication skills, the ability to balance competing priorities, and experience in administrative law or merits review.

Qualifications

• Experience managing complex, sensitive, or high-risk cases.
• Strong stakeholder engagement skills and ability to build effective working relationships.
• Proven analytical and problem-solving capabilities with sound decision-making.
• Excellent written communication skills including detailed reports, briefs, or recommendations.
• Strong verbal communication, negotiation, and influencing skills.
• Ability to manage competing priorities in a high-volume, deadline-driven environment.
• Experience interpreting and applying legislation, policy, or procedural frameworks.
• Attention to detail and professional judgement in complex situations.

Responsibilities

• Manage end-to-end case management activities for matters before the Administrative Review Tribunal (ART).
• Analyse complex information and develop options to support early and effective resolution.
• Build and maintain productive relationships with internal and external stakeholders.
• Obtain, assess, and interpret evidence to support decision-making and case outcomes.
• Prepare high-quality briefs, correspondence, reports, and case management documentation.
• Attend and participate in Case Conferences, Conciliations, and Hearings.
• Apply negotiation, advocacy, and dispute resolution techniques to resolve matters efficiently.
• Identify, assess, and respond to risks impacting participants, operational outcomes, and business objectives.
• Manage competing priorities and meet legislated and operational timeframes.
• Contribute to continuous improvement initiatives and best-practice case management approaches.

Skills

Case management

Stakeholder engagement

Analytical thinking

Policy interpretation

Written communication

Verbal communication

Time management

Dispute resolution

Job description

Chandler Macleod is recruiting for an experienced Case Manager in Melbourne to oversee a portfolio of complex review matters before the Administrative Review Tribunal (ART). You will manage end-to-end case processes, gather and interpret evidence, and collaborate with stakeholders to achieve timely, fair outcomes.

The role requires strong analytical and communication skills, the ability to balance competing priorities, and experience in administrative law or merits review.