APS6 Case Manager — ART Disputes & NDIS Access

Select Aust Sydney; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Randstad partners with a collaborative federal government team to recruit an APS6 Case Manager. The role autonomously manages Administrative Review Tribunal (ART) applications to resolve disputes over NDIS access and plan decisions, gathering evidence and exploring early resolution options.

You will represent the Agency at ART hearings and conciliations under model litigant principles, build participant plans and manage scheme sustainability risks.

Qualifications

• Ability to interpret operational policies and guidelines with autonomy.
• Experience with ADR, negotiation, and case presentation.
• Strong organisational skills to manage complex matters and deadlines.

Responsibilities

• Autonomously manages ART applications to resolve NDIS access decisions.
• Gathers evidence and explores early resolution options.
• Represents the Agency at ART hearings and conciliations under model litigant principles.
• Develops participant plans and monitors scheme sustainability risks.
• Communicates clearly with internal teams, external counsel, advocates and participants.

Skills

Policy interpretation

ADR

Negotiation

Communication

Relationship management

Education

Allied Health qualification

Job description

Randstad partners with a collaborative federal government team to recruit an APS6 Case Manager. The role autonomously manages Administrative Review Tribunal (ART) applications to resolve disputes over NDIS access and plan decisions, gathering evidence and exploring early resolution options.

You will represent the Agency at ART hearings and conciliations under model litigant principles, build participant plans and manage scheme sustainability risks.