APS6 Case Manager — NDIS ART Disputes

Randstad Pty; Melbourne; On-site; AUD 90,000 - 115,000; Full time

Job summary

Randstad Australia collaborates with a federal government team to appoint an APS6 Case Manager. The role autonomously manages Administrative Review Tribunal (ART) applications to resolve disputes over NDIS access and plan decisions, gathering evidence and representing the Agency at hearings under model litigant principles.

You will build participant plans, assess risks to participants and Scheme sustainability, and collaborate with internal teams and external counsel.

Qualifications

• Interpret and apply operational policies and guidelines with autonomy.
• ADR, negotiation, and case presentation for ART conferences.
• Organisational ability to manage a portfolio of complex matters.
• Critical thinking to analyse evidence and assess risks.
• Strong communication for executive briefs and tribunal docs.
• High-level relationship management with internal and external stakeholders.
• Mentoring capability within a regulatory environment.
• Familiarity with administrative law proceedings or allied health background.

Responsibilities

• Autonomously manages ART applications to resolve disputes over NDIS access and plan decisions.
• Gather evidence and explore early resolution options.
• Represent the Agency at ART hearings and conciliations under model litigant principles.
• Build participant plans and manage Scheme sustainability risks.
• Collaborate with internal Agency teams and external legal counsel.

Skills

Policy interpretation and application

ADR and negotiation

Case presentation

Organisational skills

Critical thinking

Executive briefs drafting

Relationship management

Mentoring and guidance

Administrative law familiarity

Job description

Randstad Australia collaborates with a federal government team to appoint an APS6 Case Manager. The role autonomously manages Administrative Review Tribunal (ART) applications to resolve disputes over NDIS access and plan decisions, gathering evidence and representing the Agency at hearings under model litigant principles.

You will build participant plans, assess risks to participants and Scheme sustainability, and collaborate with internal teams and external counsel.