APS6 Case Management

Randstad; Melbourne; On-site; AUD 90,000 - 115,000; Full time

Job summary

Randstad Australia collaborates with a federal government team to appoint an APS6 Case Manager. The role autonomously manages Administrative Review Tribunal (ART) applications to resolve disputes over NDIS access and plan decisions, gathering evidence and representing the Agency at hearings under model litigant principles.

You will build participant plans, assess risks to participants and Scheme sustainability, and collaborate with internal teams and external counsel.

Qualifications

• Interpret and apply operational policies and guidelines with autonomy.
• ADR, negotiation, and case presentation for ART conferences.
• Organisational ability to manage a portfolio of complex matters.
• Critical thinking to analyse evidence and assess risks.
• Strong communication for executive briefs and tribunal docs.
• High-level relationship management with internal and external stakeholders.
• Mentoring capability within a regulatory environment.
• Familiarity with administrative law proceedings or allied health background.

Responsibilities

• Autonomously manages ART applications to resolve disputes over NDIS access and plan decisions.
• Gather evidence and explore early resolution options.
• Represent the Agency at ART hearings and conciliations under model litigant principles.
• Build participant plans and manage Scheme sustainability risks.
• Collaborate with internal Agency teams and external legal counsel.

Skills

Policy interpretation and application

ADR and negotiation

Case presentation

Organisational skills

Critical thinking

Executive briefs drafting

Relationship management

Mentoring and guidance

Administrative law familiarity

Job description

Are you an experienced APS6 Case Manager looking for your next challenge? Randstad has partnered with a collaborative federal government team seeking an exceptional professional with sharp attention to detail and outstanding relationship-building skills. Bring your drive, tackle meaningful work andmake a real difference in the federal sector.

About your new role

The APS6 Case Manager autonomously manages Administrative Review Tribunal (ART) applications to resolve disputes over NDIS access and plan decisions. Key responsibilities include gathering evidence, exploring early resolution options, representing the Agency at ART hearings and conciliations under model litigant principles, building participant plans, and managing Scheme sustainability risks.

What you will need to exceed

• The capability to interpret and apply operational policies, and administrative guidelines with reasonable autonomy to make defensible, informed decisions.
• Practical skills in alternative dispute resolution (ADR), negotiation, and case presentation to represent the Agency effectively at Administrative Review Tribunal (ART) conferences, conciliations, and hearings in accordance with Model Litigant Principles.
• Strong organisational ability to manage a portfolio of complex, sensitive matters and prioritise competing tasks to meet strict tribunal and legislative deadlines.
• Robust critical thinking to analyse evidence, evaluate early resolution pathways, and identify risks that impact participants, Agency operations, and Scheme sustainability.
• Highly developed communication skills, specifically the ability to draft high-level executive briefs, tribunal resolution documentation, and participant support plans reflecting funded supports.
• High-level relationship management to collaborate constructively with internal Agency teams, external legal counsel, advocates, and participants during challenging or sensitive disputes.
• A proven aptitude for sharing knowledge, supporting capability development, and mentoring team members within a decision-making, review, or regulatory environment.
• Familiarity with administrative law proceedings, or background experience and qualifications in an Allied Health profession, claims management, or insurance underwriting/actuarial work.

Must have

• Australian citizenship is required

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• NA