APS6 Case Management

Select Aust Sydney; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Randstad partners with a collaborative federal government team to recruit an APS6 Case Manager. The role autonomously manages Administrative Review Tribunal (ART) applications to resolve disputes over NDIS access and plan decisions, gathering evidence and exploring early resolution options.

You will represent the Agency at ART hearings and conciliations under model litigant principles, build participant plans and manage scheme sustainability risks.

Qualifications

• Ability to interpret operational policies and guidelines with autonomy.
• Experience with ADR, negotiation, and case presentation.
• Strong organisational skills to manage complex matters and deadlines.

Responsibilities

• Autonomously manages ART applications to resolve NDIS access decisions.
• Gathers evidence and explores early resolution options.
• Represents the Agency at ART hearings and conciliations under model litigant principles.
• Develops participant plans and monitors scheme sustainability risks.
• Communicates clearly with internal teams, external counsel, advocates and participants.

Skills

Policy interpretation

ADR

Negotiation

Communication

Relationship management

Education

Allied Health qualification

Job description

Job Type: Contract position | Full time position

Job Description

Are you an experienced APS6 Case Manager looking for your next challenge? Randstad has partnered with a collaborative federal government team seeking an exceptional professional with sharp attention to detail and outstanding relationship-building skills.

Bring your drive, tackle meaningful work andmake a real difference in the federal sector. About your new role The APS6

Case Manager autonomously manages Administrative Review Tribunal (ART) applications to resolve disputes over NDIS access and plan decisions . Key responsibilities include gathering evidence, exploring early resolution options, representing the Agency at ART hearings and conciliations under model litigant principles, building participant plans, and managing Scheme sustainability risks . What you will need to exceed

The capability to interpret and apply operational policies, and administrative guidelines with reasonable autonomy to make defensible, informed decisions . Practical skills in alternative dispute resolution (ADR), negotiation, and case presentation to represent the Agency effectively at Administrative Review Tribunal (ART) conferences, conciliations, and hearings in accordance with Model Litigant Principles. Strong organisational ability to manage a portfolio of complex, sensitive matters and prioritise competing tasks to meet strict tribunal and legislative deadlines .

Robust critical thinking to analyse evidence, evaluate early resolution pathways, and identify risks that impact participants, Agency operations, and Scheme sustainability . Highly developed communication skills, specifically the ability to draft high-level executive briefs, tribunal resolution documentation, and participant support plans reflecting funded supports . High-level relationship management to collaborate constructively with internal Agency teams, external legal counsel, advocates, and participants during challenging or sensitive disputes .

A proven aptitude for sharing knowledge, supporting capability development, and mentoring team members within a decision-making, review, or regulatory environment . Familiarity with administrative law proceedings, or background experience and qualifications in an Allied Health profession, claims management, or insurance underwriting/actuarial work . Must have

Australian citizenship is required Next steps If you are a case management expert with a commitment to inclusivity, collaboration andtransformative change, we invite you to apply and be part of this inspiring journey.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.