Internal Review Officer – Disability Services

Chandler Macleod Group; Melbourne; Sur place; AUD 63 000 - 89 000; Plein temps

Résumé du poste

Chandler Macleod Group is seeking an experienced Internal Review Officer in Melbourne to undertake reviews of decisions on participant access, eligibility, and funded supports. You will analyse information, interpret legislation and policy, and provide evidence-based recommendations while managing a caseload within statutory timeframes.

The role requires strong analytical skills, attention to detail, sound judgement, and a commitment to participant-centred outcomes.

Qualifications

• Experience interpreting and applying legislation, policy, procedures or regulatory frameworks.
• Ability to analyse information and evidence to develop logical, balanced recommendations.
• Strong attention to detail and ability to make sound decisions based on information.
• Excellent written communication skills, including reporting and assessments.
• Strong stakeholder engagement skills and the ability to communicate complex information clearly.

Responsabilités

• Undertake internal reviews by gathering, assessing, and analysing information and evidence.
• Apply legislation, policy, and guidelines to support fair recommendations.
• Prepare clear, objective review findings and recommendations.
• Communicate review outcomes, rights, and appeal pathways professionally.
• Engage with participants, representatives, and stakeholders to obtain information and support informed decision-making.
• Manage a caseload while meeting legislative and timeframes.
• Maintain accurate records and documentation for defensible review processes.
• Apply person-centred, trauma-informed, and culturally responsive approaches.
• Contribute to quality assurance and service delivery improvements.
• Maintain knowledge of relevant legislation, policy, and frameworks.

Connaissances

Legislation interpretation

Analytical reasoning

Policy analysis

Report writing

Stakeholder engagement

Formation

Law/Public Administration/Disability Studies

Related qualification in Health/Human Services

Description du poste

Chandler Macleod Group is seeking an experienced Internal Review Officer in Melbourne to undertake reviews of decisions on participant access, eligibility, and funded supports. You will analyse information, interpret legislation and policy, and provide evidence-based recommendations while managing a caseload within statutory timeframes.

The role requires strong analytical skills, attention to detail, sound judgement, and a commitment to participant-centred outcomes.