Senior Case Manager - Family Services

VACCA Careers; Melbourne; On-site; AUD 106,000 - 110,000; Part time

Benefits offered by this job

Salary packaging

Annual leave loading 17.5%

Agency vehicles

Paid parental leave

Wellbeing programs

Professional development

Induction and supervision

Culture and community connections

Job summary

VACCA in Chirnside Park, VIC, is seeking a Senior Case Manager to lead complex case work, complete assessments and family-led plans, and coordinate care with service partners. You will provide culturally safe, trauma-informed support that promotes healing, wellbeing, and self-determination for Aboriginal children and families.

Join a team committed to strong outcomes and cultural connection, with a supportive induction, supervision, and professional development opportunities.

Qualifications

• Relevant diploma, degree, or equivalent such as Social Work or Community Services.
• Minimum 3–5 years in case management.
• Valid Police Check and Victorian Working with Children’s Check (or willingness).
• Current Victorian Driver Licence.

Responsibilities

• Lead complex case management and assessments, develop family led plans.
• Coordinate care with key services and partners.
• Provide culturally safe, trauma-informed support and advocacy.
• Maintain high quality case practice, reporting and records.

Skills

Case management

MARAM assessments

Trauma-informed care

Culturally safe practice

Education

Social Work degree

Community Services qualification

Diploma

Job description

• Position : Permanent - Part Time 30.4 hours/week
• Location : Chirnside Park VIC 3116
• Salary : $105,570 - $110,350 based on level of experience, plus super

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

Join our Family Services team and make a meaningful difference in the lives of Aboriginal children and families. As a Senior Case Manager, you'll lead complex case management, complete assessments and family led support plans, coordinate care with key services, and provide culturally safe, trauma informed support that promotes healing, wellbeing, and self determination. Working closely with families, carers, and community partners, you'll advocate for positive outcomes and help strengthen connection to family, culture, and community.

About You

You are passionate about walking alongside Aboriginal children, young people, and families to create positive and lasting change. You bring experience in intensive case management, completing assessments including MARAM, developing family led support plans, and providing practical, therapeutic, and healing focused support. You build trusted relationships, advocate for families, and work collaboratively with community and service partners to achieve the best outcomes. You thrive in a team environment, contribute your knowledge and leadership, and take pride in maintaining high quality case practice, reporting, and records that support strong outcomes for children and families.

• Requirements:
• Required to hold a relevant diploma, degree, or equivalent such as Social Work or Community Services field
• Where a degree is commenced but not completed, salary will be fixed at Award Level 4 until successful completion
• Minimum 3-5 years of experience in case management
• Valid Police Check, a Victorian Working with Children’s Check for a paid employee (or willingness to obtain) and aVictorian Driver Licence.
• Current COVID-19 vaccination(Strongly Recommended)

What we can offer you

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

We strongly encourage Aboriginal and Torres Strait Islanders people to apply

Application closes byFriday 27th November 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy