Senior Case Manager - Family Services

VACCA - Victorian Aboriginal Child and Community Agency; Melbourne; On-site; AUD 106,000 - 110,000; Full time

Benefits offered by this job

Induction program

Regular supervision

Professional development

Salary packaging

Leave loading 17.5%

Agency vehicles

Wellbeing programs

Paid parental leave

Aboriginal community access

Fitness Passport

Job summary

VACCA, the Victorian Aboriginal Child and Community Agency, is seeking a Senior Case Manager for a fixed-term role based in Chirnside Park, VIC. You will walk alongside Aboriginal children and families, building trusted relationships, coordinating holistic support, and delivering trauma-informed, culturally safe intervention to promote healing and self-determination.

You will have 3–5 years of case management experience, hold a relevant diploma or degree in Social Work or Community Services, and

Qualifications

• Hold a relevant diploma, degree, or equivalent such as Social Work or Community Services field
• 3-5 years of experience in case management
• Valid Police Check and Working with Children Check (or willingness to obtain) and a Victorian Driver Licence
• Current COVID-19 vaccination (Strongly Recommended)

Responsibilities

• Walk with Aboriginal children and families toward stronger futures and wellbeing.
• Build trusted relationships, coordinate holistic support and therapies as needed.
• Deliver practical, therapeutic support that strengthens family wellbeing.
• Maintain high quality case records and contribute to continuous learning.

Skills

Case management

Trauma-informed practice

Culturally safe practice

Relationship building

Team collaboration

Education

Diploma/Degree in Social Work or Community Services

Job description

• Position : Fixed Term - Full Time until 30 June 2027
• Location : Chirnside Park VIC 3116
• Salary : $105,570 - $110,350 based on level of experience, plus super

• Chirnside Park, VIC, Australia, 3116
• Fixed Term - Full time
• Position : Fixed Term - Full Time until 30 June 2027
• Location : Chirnside Park VIC 3116
• Salary : $105,570 - $110,350 based on level of experience, plus super

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role

Walk alongside Aboriginal children and families on their journey toward stronger futures. As a Senior Case Manager, you’ll build trusted relationships, coordinate holistic support, and empower families through culturally safe, trauma informed practice that promotes healing, resilience, and self determination.

About You

You are passionate about supporting Aboriginal children, young people, and families through culturally safe, trauma informed, and healing focused practice. You have experience providing intensive case management, completing assessments and care plans, and delivering practical, therapeutic support that strengthens family wellbeing. You build trusted relationships, advocate for positive outcomes, coordinate care with families and services, and work collaboratively within a multidisciplinary team. You are committed to maintaining high quality case records, contributing to continuous learning, and empowering families on their journey toward self determination and positive change.

Requirements

• Required to hold a relevant diploma, degree, or equivalent such as Social Work or Community Services field
• Where a degree is commenced but not completed, salary will be fixed at Award Level 4 until successful completion
• Minimum 3-5 years of experience in case management
• Valid Police Check, a Victorian Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence.
• Current COVID-19 vaccination (Strongly Recommended)

What We Can Offer You

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

We strongly encourage Aboriginal and Torres Strait Islanders people to apply

Application closes by Friday 27 November 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy