Senior Case Manager

Allianz; North Sydney Council; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Career development

Employee share purchase program

Discounts on Allianz products

Job summary

Allianz is seeking a Senior Case Manager – Workers' Compensation in North Sydney. The role focuses on strategic collaboration, case management, and optimizing return-to-work outcomes for government clients.

You will lead projects, coach team members, and make informed liability decisions while maintaining excellent customer service. Ideal candidates demonstrate medico-legal qualifications, strong communication, and planning skills, with a track record across insurance, legal, medical, or complex

Qualifications

• Structured training and a portfolio of evidence.
• Medico-legal qualifications and experience in bodily injury claims processes.

Responsibilities

• Focus on strategic collaboration and case management for Workers' Compensation claims for government clients.
• Make informed liability decisions based on comprehensive evaluation of information.
• Foster relationships with stakeholders to achieve successful outcomes and coach others.
• Uphold high customer service standards and maintain relationships with key stakeholders.
• Continuously assess claims for treatment and rehabilitation needs and identify risk trends.

Skills

Medico-legal knowledge

Leadership

Communication skills

Planning & prioritisation

Team collaboration

Education

Medico-legal qualifications

Tools

Databases

Reporting tools

Communication tools

Job description

SENIOR CASE MANAGER – WORKERS COMPENSATION – NORTH SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to manage a portfolio of Treasury Managed Fund claims from inception to finalisation in accordance with both relevant regulatory and Allianz requirements, to maintain a focus on strategic collaboration and case management at all times, and to maximize return to work and return to health outcomes for claimants, consistently displaying initiative and leadership on a team and business level.

About the role

Focus on strategic collaboration and case management specifically for Workers' Compensation claims for government clients to optimize return to work and health outcomes for claimants, while coaching and leading projects to enhance claims results.

Make informed liability decisions for claims based on comprehensive evaluation of all relevant and accessible information.

Foster effective relationships with stakeholders, including injured claimants, families, legal and medical professionals, to achieve successful outcomes, while coaching others to develop these skills.

Uphold high customer service standards and maintain strong relationships with key stakeholders, demonstrating deep knowledge of the business, industry, and customer needs.

Continuously assess Workers' Compensation claims for treatment and rehabilitation needs, identify trends for risk management, and recommend policy improvements to ensure compliance and enhance claims practices.

About you

Successfully completed structured training and compiled a portfolio of evidence, demonstrating technical proficiency with systems, software, databases, reporting, and communication tools.

Possesses relevant medico-legal qualifications and experience in bodily injury claims processes across insurance, legal, medical, or complex customer service sectors.

Capable of working collaboratively in a team environment, providing advice and guidance, and temporarily fulfilling roles such as Case Reviewer and Team Manager to support the team.

Exhibits strong planning and prioritization skills, effectively organizing tasks and managing competing resources, while displaying leadership and encouraging these behaviours in others.

Demonstrates excellent verbal and written communication skills, with the ability to interpret complex information, extract insights, and balance empathy with achieving optimal commercial outcomes for Allianz.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’***************@gmail.com’” or ’***************@yahoo.com’, it is not from Allianz and may likely be a scam.

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

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