Acting Team Manager

Allianz; Newcastle-Maitland; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Inclusive Culture

Hybrid work arrangements

Mentoring & mobility opportunities

Employee Share Purchase Program

Job summary

Allianz Charlestown is seeking a Team Manager for Workers Compensation on a 6-month secondment. Lead a claims team, drive performance and ensure compliant, high-quality customer service with a focus on continuous improvement.

The role requires strong personal injury expertise, proven leadership, and the ability to coach staff while applying legislation and regulatory standards. A supportive, inclusive culture and hybrid work arrangements are offered.

Qualifications

• Specialist knowledge in personal injury management and claims handling.
• Proven track record leading teams to meet service targets and performance metrics.
• Ability to coach, mentor and develop staff across functional areas.
• Experience interpreting and applying relevant legislation and regulatory requirements.
• Creative thinker who improves processes using new technologies and data.
• Strong relationship-building with customers and effective handling of escalations.

Responsibilities

• Lead a team to achieve key business objectives and outcomes.
• Ensure superior customer service while complying with policies and regulatory obligations.
• Identify performance drivers and implement continuous improvement initiatives.
• Coach and develop team members, aligning tasks with development opportunities.
• Act as escalation point for complex queries and drive improvement initiatives.

Skills

Personal Injury

Team Leadership

Coaching & Mentoring

Legislation Interpretation

Innovation & Digital

Customer Relationships

Tech Savviness

Job description

TEAM MANAGER – WORKERS COMPENSATION – CHARLESTOWN – 6-MONTH SECONDMENT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is it ensure all claim related performance and service measures are met and claims teams are motivated and operating effectively and efficiently and are enabled to achieve their performance objectives and a strong standing against Allianz competitors.

About the role

• Effectively lead a team to deliver key business objectives and meet critical business outcomes

• Ensure the delivery of superior customer service ensuring that all compliance and risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer care
• Understand key performance drivers and identify opportunities to continuously improve team performance
• Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities and development opportunities are apportioned equitably, creating a focused, capable and engaged team
• Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiatives
• Implement and manage change improvements, facilitating learning and development opportunities that build capability within a team.

About you

• Extensive personal injury management expertise within a Personal Injury environment
• Expertise in team leadership and a proven track record of driving high performance
• Demonstrated experience in coaching and developing team members
• Demonstrated ability to interpret and apply legislation
• Innovative thinking – creative ideas that improve operational effectiveness and efficiency
• Demonstrated ability for developing strong customer relationships and effectively resolving customer escalations
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.