Technical Specialist

Allianz Australia; Newcastle-Maitland; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible and remote work options

Learning resources & development

Employee benefits

Job summary

Allianz Australia in Charlestown is seeking a Technical Specialist for a 6-month secondment to guide workers’ compensation claims to timely finalisation. You will provide technical claims management advice, coach peers on applicable legislation and practices, and ensure data accuracy and regulatory timeframes while supporting team KPIs and RTW outcomes.

Collaborative with Managers and Claims Teams, you will balance empathy with commercial outcomes and contribute to process improvements and

Qualifications

• 5 years’ experience in complex workers' compensation matters.
• Excellent verbal and written communication with empathy and commercial focus.
• Ability to coach and mentor colleagues.
• Strong planning, prioritisation and leadership in a team.
• Ability to interpret complex information and provide insights.

Responsibilities

• Provide technical claims management advice and timely referrals.
• Coach teams on legislation, standards, regulations, and procedures.
• Ensure data accuracy and regulatory timeframes.
• Support achievement of KPIs and RTW targets.
• Review PIAWE and liability/work capacity decisions.

Skills

Coaching

Regulatory knowledge

Data analysis

Stakeholder management

Communication skills

Job description

Technical Specialist – Workers Compensation – Charlestown - 6-month Secondment

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide technical claims management advice and collaborative consultation to ensure prompt and compliant claims finalisation procedures are monitored and adhered to.

About The Role

• Work with other Technical Specialists and managers in ensuring the effective management of claims and advocate the use of alternate strategies as required to progress the claim towards timely finalisation.
• Provide technical claims management advice by responding promptly and accurately to claim referrals.
• Assist managers as required, in identifying and implementing new ideas, which create value for customer, staff and/or AAL.
• Contribute to the achievement of the team’s financial targets and KPIs as per the relevant deed, services contract and incentive schemes.
• Work closely with the Managers and Claims Managers to ensure that the team manages all claims in accordance with legislative requirements and common law practice.
• Ensure that a high level of privacy is maintained in all interactions with other parties and in accordance with Allianz corporate guidelines and Services Contracts.

As a Technical Specialist, You Will Be Required To

• Provide coaching on the application of relevant legislation, standards of practice, regulations, and policies and procedures.
• Ensure data accuracy and adherence to regulatory and statutory timeframes within team
• Supports in achieving relevant KPIs, outcome measures, and RTW targets
• Review PIAWE, liability decisions, work capacity decisions and other forms of entitlements/decisions.

About You

• Have 5 years’ experience managing complex matters within Workers Compensation.
• Looking for long term career stability with opportunities to develop and progress within Allianz.
• You have excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
• Able to work collaboratively with peers and a variety of stakeholders.
• Act as an SME, experience in coaching and mentoring others.
• Able to plan and prioritise effectively, organise tasks and manage competing resources and demands, displaying leadership through role modelling and encouraging these behaviours in others.
• Able to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making, providing coaching and support to facilitate the development of these skills in others.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers