Case Manager

Allianz; City of Brisbane; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work

Career development

Financial and well-being perks

Job summary

Allianz Brisbane is seeking a dedicated Case Manager – Personal Injury to oversee CTP claims from lodgement through finalisation. You will build strong relationships with claimants, lawyers, rehabilitation advisors, and medical professionals to drive effective rehabilitation and return-to-work outcomes.

The role requires experience in para-legal or personal injury, with qualifications in Law, Insurance, Medical, or related fields, and top-tier communication skills.

Qualifications

• Para-legal or personal injury experience preferred.
• Excellent written and verbal communication to explain legal terms.
• Genuine customer-focused approach with negotiation skills.

Responsibilities

• Manage CTP/personal injury claims from lodgement to finalisation.
• Build relationships with claimants, lawyers, rehabilitation advisors and medical professionals.
• Assess treatment and rehabilitation requirements and interpret medical reports.
• Review treatment requests and coordinate investigations into claims.
• Make settlement offers and attend conferences to progress claims.

Skills

Para-legal experience

Personal injury experience

Strong communication

Education

Law/Insurance/Medical fields

Job description

CASE MANAGER – PERSONAL INJURY – BRISBANE, QLD

At Allianz,we’reproud to be named one of the Best Workplaces in Australia 2025and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire thevery bestpeople to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’scare for tomorrow, so we can create a better future together, for everyone.

Put the customer at the heart of everything you do

Feel empowered to make a positiveimpact

Be trusted to do what’s right

About the role

Manage your own CTP claims portfolio from lodgement to finalisation

Build effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes

Assess claims for reasonable and necessary treatment and rehabilitation requirements.

Assess and manage injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports.

Review treatment requests and organise investigations into claims with a focus on proactive claims management

Make settlement offers, attend informal and settlement conferences to progress claims towards finalisation

Attend conferences with counsel, expert witnesses, and lawyers

About you

Proven para-legal or personal injury experience a preference

Insurance claims experience (preferably in CTP/Personal Injury) and qualifications in Law, Insurance, Medical, Allied Health, or related fields

Ability to interpret and apply legislation, with exceptional written and verbal communication skills to simplify technical legal terms for customers

Genuine customer-focused approach, with strong negotiation and conflict resolution skills

Capability to manage a target-driven caseload, perform effectively under high-pressure conditions, and meet deadlines

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careerssite.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees,their ambitions,dreams and challenges,is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore,to grow and to shape a better future for our customers and the world around us.

At Allianz,we stand for unity:we believe that a united world is a more prosperous world,and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace,where people and performance bothmatters,and nurtures a culture grounded in integrity,fairness,inclusionand trust.

We therefore welcome applications regardless of ethnicity or cultural background,age,gender,nationality,religion,social class,disability or sexual orientation,or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to*******@allianz.com.aufor a confidential conversation.