Acting - Technical Improvement Manager

Allianz Australia; City of Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Inclusive Culture

Hybrid work arrangements

Career Development

Financial wellness & Employee Share

Job summary

Allianz Australia is seeking a Technical Improvement Manager for Personal Injury & Commercial in Melbourne, VIC. The role leads technical specialists, ensures robust intervention throughout claims, and builds strong stakeholder relationships with Worksafe and regulators.

You’ll own policy updates and drive program improvements while aligning with Allianz’s commitment to care, sustainability and innovation. The ideal candidate has deep knowledge of Victorian Workers’ Compensation, proven

Qualifications

• Comprehensive knowledge of Victorian Workers’ Compensation legislation and regulations.
• Significant experience in managing technical claims and situations and an ability to discuss complex matters with internal and external stakeholders.
• Experience working within the Victorian Scheme, preferably within an Agent environment.
• Demonstrated ability to lead, coach, and empower people to develop individual and team potential.
• Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships and influence outcomes.
• Experience in project management and operational improvement, including target setting, process / performance analysis, development, improvement and reporting.
• Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends, and links that inform judgements and solutions.
• Highly developed ’first principles’ problem‑solving skills, combined with a curious and creative mind‑set, with the ability to identify opportunities and create innovative improvement solutions.
• Excellent verbal and written communication and presentation skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Responsibilities

• Provide technical and operational direction for Personal Injury and workers compensation Victoria.
• Manage a team to deliver technical engagement within social insurance cases.
• Ensure timely technical intervention over the lifecycle of each claim.
• Develop relationships with Worksafe staff and regulators’ objectives.
• Own policy and procedure documents relevant to technical intervention programs.
• Monitor, assess and report on environmental developments affecting claims strategies.
• Provide recommendations to the Claims Manager on projects to improve outcomes.
• Raise technical capability and performance awareness across the business.

Job description

TECHNICAL IMPROVEMENT MANAGER – PERSONAL INJURY & COMMERCIAL – MELBOURNE, VIC (12 MONTH CONTRACT)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About The Role

The primary purpose of the role is to provide technical and operational advice and direction for Personal Injury, workers compensation Victoria, and manage a team to deliver the appropriate level of technical engagement within our social insurance cases and programs.

• Ensure timely technical intervention occurs over the lifecycle of each claim, and technical specialists are aware and capable of undertaking their responsibilities and that processes and programs are described, implemented, complied with and controlled appropriately.
• Develop key relationships with relevant Worksafe staff and become aware of the regulators’ key scheme liability management objectives, plans, and expectations of its Agents.
• Be responsible for WorkSafe's Integrity Review program and allocate resorting responsibilities of the Claims Specialists dedicated to that program.
• Consult, collaborate, and influence Technical Specialists that have the responsibility of supporting the broader program requirements.
• Create processes and procedures that support the wider program objectives of ensuring consistent and strategic Technical Specialist intervention into case management.
• Ensure all programs have adequate targets, controls and measures in face and the performance is regularly reviewed and communicated.
• Own Policy and Procedure documents, including any changes and enhancements that are relevant to the technical intervention programs.
• Monitor, assess and report on any environmental development that has the potential to impact upon claims strategies and performance.
• Provide recommendations to the Claims Manager into projects and initiatives that can improve claims management objectives.
• Raise technical capability, improvements in technical decision making and performance awareness across the business.

About You

• Comprehensive knowledge of Victorian Workers’ Compensation legislation and regulations
• Significant experience in managing technical claims and situations and an ability to discuss complex matters with internal and external stakeholders
• Experience working within the Victorian Scheme, preferably within an Agent environment
• Demonstrated ability to lead, coach, and empower people to develop individual and team potential
• Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships and influence outcomes
• Experience in project management and operational improvement, including target setting, process / performance analysis, development, improvement and reporting
• Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends, and links that inform judgements and solutions
• Highly developed ’first principles’ problem‑solving skills, combined with a curious and creative mind‑set, with the ability to identify opportunities and create innovative improvement solutions.
• Excellent verbal and written communication and presentation skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work‑life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses: [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number.

Your security is our priority.