Technical and Quality Specialist

Allianz Australia; Newcastle-Maitland; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Career development

Employee Share Purchase Program

Financial wellness perks

Job summary

Allianz Australia is hiring a Technical and Quality Specialist – Personal Injury to support the Eligibility Team in Sydney or Charlestown. The role focuses on quality and technical guidance to ensure accurate, timely decisions and compliant governance, with opportunities to influence disputes and improve processes.

You will partner with leadership to deliver best-practice eligibility and dispute management, contribute to projects, and support cost-effective claims services while advancing a

Qualifications

• Significant experience in workers' compensation claims, disputes, legal or technical specialist roles.
• Strong knowledge of NSW Workers Compensation legislation, eligibility and dispute processes.
• Proven coaching and mentoring capability with the ability to influence technical outcomes.
• Excellent written and verbal communication skills with strong attention to detail.

Responsibilities

• Provide technical support, coaching and guidance to the Eligibility Team to improve decision accuracy and compliance.
• Conduct quality reviews and endorse adverse decisions, collaborating with employers, consultants and panel lawyers.
• Ensure timely eligibility decisions by implementing communication plans and assisting Eligibility Specialists.
• Deliver cost-effective, customer-focused workers' compensation claims management services and drive improvements.
• Complete assigned projects within required standards and timeframes in line with organizational goals.

Skills

Workers compensation

Disputes

Legal knowledge

Technical input

Coaching

Communication

Planning & prioritisation

Problem solving

Job description

TECHNICAL AND QUALITY SPECIALIST– PERSONAL INJURY – SYDNEY or CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide quality and technical support to the Eligibility Specialist to ensure timely and accurate decision-making and governance throughout whilst also contributing appropriate technical input as required. Partner with the Eligibility Specialist and the leadership team to ensure Best Practice eligibility and dispute management are delivered.

This is a 12-month contract with the possibility of transitioning to a permanent role.

About The Role

• Provide technical support, coaching, and guidance to the Eligibility Team to enhance decision-making accuracy, capability, and compliance with legislative and Allianz standards.
• Conduct quality reviews, endorse adverse decisions, and collaborate with stakeholders, including employers, consultants, and panel lawyers, to ensure effective claims management and dispute resolution.
• Ensure timely and accurate eligibility decisions by implementing communication plans and supporting Eligibility Specialists in delivering outcomes to stakeholders.
• Deliver cost-effective, customer-focused workers' compensation claims management services while driving team and business improvement initiatives.
• Complete assigned projects and key deliverables within required standards and timeframes, ensuring alignment with organizational goals and outcome drivers.

About You

• Significant experience in workers compensation claims, disputes, legal or technical specialist roles.
• A demonstrated knowledge and understanding of Eligibility Disputes and technical processes.
• Strong knowledge of NSW Workers Compensation legislation, eligibility and dispute processes.
• Proven coaching and mentoring capability with the ability to influence technical outcomes.
• Excellent written and verbal communication skills with strong attention to detail.
• Well-developed planning, prioritisation and problem-solving skills in a complex, regulated environment.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz stands for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’[e-mail]’, it is not from Allianz and may likely be a scam. Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail] If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers