Senior Case Manager

Social Services Regulator (SSR); Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Senior Case Manager at Social Services Regulator leads the Reportable Conduct Scheme (RCS) case management, handling allegations, assessing entity capacity, monitoring investigations and recommending improvements. Reporting to a Team Leader, this role assists and advises on complex matters, supporting Case Managers and escalating issues when required in a fast-paced environment.

The position involves engaging with challenging subject matter, requiring resilience and empathy to deliver

Responsibilities

• Managing a caseload of complex RCS cases, monitoring progress and informing relevant agencies as required.
• Acting as the key liaison with organisations involved in RCS investigations to facilitate positive outcomes.
• Assisting team leaders and managers with implementing policies and procedures to strengthen RCS functions.

Job description

The Senior Case Manager takes a lead role in the delivery of the Reportable Conduct Scheme (RCS) case management approach, including receiving and reviewing allegations of child abuse, assessing entity capacity to undertake investigations,monitoringentityinvestigationsand recommending improvements following an investigation.

The Senior Case Manager reports to a Team Leader andassiststhem and the RCS Branch Managers to maintaina high quality and integrated compliance effort. The Senior Case Manageris responsible forundertakingtheir own case management in addition to supporting Case Managers,in particular throughadvising on more complex matters and escalating issues.

Attimesthis position requires engagement with challenging and confronting subject matter.This role will best suit a candidate who is resilient, empathetic, a team player and able to work in a fast-paced environment

ACCOUNTABILITIES INCLUDE

Your responsibilities will include:

• Managing a caseload of complex RCS cases, including receiving notifications, monitoring case progress, assessing entity's capability to undertake RCS investigations, informing and involving other agencies as required (e.g. other regulatory agencies, police, etc.), providing oversight and quality assurance of the investigative process, assessing the investigation outcomes, recommending any regulatory intervention, actively monitoring cases where action is halted for any reason and managing cases through any administrative or judicial review process


• Acting as the key liaison point with organisations undertaking, undergoing or involved in RCS investigations, and developing supportive relationships tofacilitatepositive outcomes


• Assistingthe team leader and managers in implementing,revisingandmonitoringrelevant internal and external operational policies,guidelinesand procedures to ensure that the SSR is best placed to fulfil its RCS functions


• Providing detailed and evidence-based advice and reasoned recommendations to RCS Branch Managers and SSR Executive in relation to specific cases, and more generally in relation to the regulatory activity and actions relating to RCS allegations


• Supporting the team leader and managers bymaintaininga focus on activelyidentifying, analysing,reviewingand responding to emerging issues and areas of risk

For more details, please open the position description.