Senior Investigations & Misconduct Manager

UNSW; Sydney; Hybrid; AUD 132,000 - 149,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

17% flexible superannuation

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Job summary

UNSW is seeking a Senior Case Manager to manage and investigate serious misconduct cases within a collaborative team. You will handle investigations into public interest disclosures and other complex matters, applying relevant laws and university codes.

The role reports to the Head of Disclosures & Complex Investigations. Required are advanced case management skills, excellent communication, and the ability to analyse regulatory principles with careful attention to detail.

Qualifications

• A relevant tertiary qualification and substantial experience in case management of complex misconduct and/or complaints matters.
• Experience in large complex organisations such as tertiary sector, public service, or big corporates is highly regarded.
• Certificate IV in Government Investigations or willingness to obtain within 12 months of commencement.
• Demonstrated advanced case management in high-volume, process-driven environments with strict deadlines.

Responsibilities

• Manage and investigate misconduct complaints and allegations, including evidence collection, interviewing, drafting correspondence, and reporting.
• Provide secretariat support for committees, maintain up-to-date records and files for each case.
• Interpret and apply complex policies to ensure university obligations are met.
• Identify organisational issues and develop recommendations for remediation or review.

Skills

Case management

Emotional intelligence

Interpersonal skills

Communication skills

Judgement

Education

Relevant tertiary qualification

Certificate IV in Government Investigations

Job description

UNSW is seeking a Senior Case Manager to manage and investigate serious misconduct cases within a collaborative team. You will handle investigations into public interest disclosures and other complex matters, applying relevant laws and university codes.

The role reports to the Head of Disclosures & Complex Investigations. Required are advanced case management skills, excellent communication, and the ability to analyse regulatory principles with careful attention to detail.