Senior Case Manager

Victorian Government; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

The Social Services Regulator (SSR) in Melbourne seeks a Senior Case Manager to lead complex RCS case work, including intake, review, and coordination with police and other agencies. You will advise on regulatory actions and support case managers in challenging investigations.

This role requires resilience, empathy and teamwork in a fast-paced environment, with responsibilities spanning casework leadership and policy implementation.

Responsibilities

• Managing a caseload of complex RCS cases, including receiving notifications, monitoring case progress, and informing other agencies as required.
• Acting as the key liaison with organisations undertaking or involved in RCS investigations and developing supportive relationships for outcomes.
• Assisting the team leader in implementing internal and external policies to ensure the SSR fulfils its RCS functions.
• Providing detailed, evidence-based advice and recommendations to RCS Branch Managers and SSR Executive on cases and regulatory actions.
• Supporting the team by identifying, analysing and responding to emerging issues and risks.

Job description

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/00769403

The Social Services Regulator (SSR) is an independent statutory authority that exists to safeguard the rights of children and young people as well as people who use social services in Victoria.

The SSR regulates the Social Services Standards, the Child Safe Standards (for organisations without a sector specific co-regulator as well as the social services sector), and also administers the Worker and Carer Exclusion Scheme (WCES), Reportable Conduct Scheme (RCS) and Working with Children Check (WWCC) scheme and NDIS Worker Screening Check.

The Social Services Regulator takes an integrated and intelligence driven approach to identifying, preventing and excluding unsafe people from working with children and young people, as well as ensuring organisations that work with children and young people keep children safe from abuse and harm by meeting the Child Safe Standards.

Now that multiple child safety regulation and worker screening schemes are under one roof at the SSR, we are implementing changes to the way that these schemes operate, including new and expanded powers to exclude people that pose a risk, from working with children.

As a co-regulator of the Child Safe Standards, the Social Services Regulator works with other co-regulators of the Child Safe Standards including the Department of Health, Victorian Registration and Qualifications Authority (VRQA), Victorian Early Childhood Regulation Authority (VECRA), and Workforce Inspectorate Victoria to keep children safe from harm and abuse.

The Role

The Senior Case Manager takes a lead role in the delivery of the Reportable Conduct Scheme (RCS) case management approach, including receiving and reviewing allegations of child abuse, assessing entity capacity to undertake investigations,monitoringentityinvestigationsand recommending improvements following an investigation.

The Senior Case Manager reports to a Team Leader andassiststhem and the RCS Branch Managers to maintaina high quality and integrated compliance effort. The Senior Case Manageris responsible forundertakingtheir own case management in addition to supporting Case Managers,in particular throughadvising on more complex matters and escalating issues.

Attimesthis position requires engagement with challenging and confronting subject matter.This role will best suit a candidate who is resilient, empathetic, a team player and able to work in a fast-paced environment

Accountabilities Include

Your responsibilities will include:

• Managing a caseload of complex RCS cases, including receiving notifications, monitoring case progress, assessing entity's capability to undertake RCS investigations, informing and involving other agencies as required (e.g. other regulatory agencies, police, etc.), providing oversight and quality assurance of the investigative process, assessing the investigation outcomes, recommending any regulatory intervention, actively monitoring cases where action is halted for any reason and managing cases through any administrative or judicial review process
• Acting as the key liaison point with organisations undertaking, undergoing or involved in RCS investigations, and developing supportive relationships tofacilitatepositive outcomes
• Assistingthe team leader and managers in implementing,revisingandmonitoringrelevant internal and external operational policies,guidelinesand procedures to ensure that the SSR is best placed to fulfil its RCS functions
• Providing detailed and evidence-based advice and reasoned recommendations to RCS Branch Managers and SSR Executive in relation to specific cases, and more generally in relation to the regulatory activity and actions relating to RCS allegations
• Supporting the team leader and managers bymaintaininga focus on activelyidentifying, analysing,reviewingand responding to emerging issues and areas of risk

For more details, please open the position description.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applications close Sunday 1 November 2026 at 11.59pm