Case Manager

Peoplebank; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Peoplebank and Leaders IT are seeking a highly organised Case Manager in Melbourne to support the management and administration of customer cases. This process-driven role requires excellent attention to detail and the ability to handle a high volume of work accurately and efficiently.

You will coordinate case activities, maintain records, prepare documentation, and ensure cases progress within required timeframes, liaising with internal stakeholders and performing high-volume data entry with

Qualifications

• Previous experience in a Case Management or administrative role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities.
• Excellent written and verbal communication.
• Experience with case management systems.

Responsibilities

• Manage and track cases from initiation through to completion.
• Review and maintain case documentation and records.
• Ensure case information, updates in systems.
• Monitor progress and follow up on actions.
• Prepare correspondence, reports, and documentation.
• Liaise with internal stakeholders to gather information.
• Perform high-volume administrative and data entry with accuracy.
• Maintain compliance with policies, procedures, and regulatory requirements.
• Identify opportunities for process improvement and operational efficiency.

Skills

Case management experience

Administration

Organisational skills

Attention to detail

Multitasking

Written and verbal communication

Problem-solving mindset

Tools

Microsoft Office

Job description

We are seeking a highly organised Case Manager to support the effective management and administration of customer cases. This is a process-driven role with a strong administrative focus, requiring excellent attention to detail, organisation, and the ability to manage a high volume of work accurately and efficiently.
You will be responsible for coordinating case activities, maintaining records, preparing documentation, and ensuring cases are progressed within required timeframes.

Key Responsibilities

• Manage and track cases from initiation through to completion.
• Review, process, and maintain case documentation and records.
• Ensure all case information is accurately captured and updated in relevant systems.
• Monitor case progress and follow up on outstanding actions.
• Prepare correspondence, reports, and case-related documentation.
• Liaise with internal stakeholders to gather information and support case resolution.
• Perform high-volume administrative and data entry activities with accuracy.
• Maintain compliance with policies, procedures, and regulatory requirements.
• Identify opportunities for process improvement and operational efficiency.

Skills & Experience

• Previous experience in a Case Management, Administration, Operations, Claims, or Customer Support role.
• Strong administration and organisational skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and competing priorities.
• Strong written and verbal communication skills.
• Experience working with case management systems and Microsoft Office.
• Ability to work within established processes and procedures.
• Customer-focused approach and problem-solving mindset.

What We're Looking For

• A highly organised and detail-oriented professional.
• Someone comfortable working in a fast-paced, administration-heavy environment.
• Strong multitasking and time management skills.
• A team player who can manage a high volume of work while maintaining quality and accuracy.
• A proactive individual who takes ownership and follows tasks through to completion.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.