Senior Business Improvement Lead – Public Trust Office (QLD)

Queensland Government; Mackay Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

Queensland Government is seeking a Senior Business Improvement Officer to lead cross‑agency improvement initiatives, coordinate change projects and provide practical advice to leaders and stakeholders across Queensland.

The role focuses on using data and insights to drive sustainable improvements, influence decision making, and deliver better customer outcomes for the Public Trust Office and the wider organisation. Eligible statewide office locations available.

Qualifications

• Demonstrated experience leading or coordinating business improvement initiatives.
• Strong analytical and problem-solving skills for identifying improvement opportunities.
• Proven ability to engage and collaborate with a diverse range of stakeholders.
• Excellent written and verbal communication to prepare reports and recommendations.
• Ability to manage multiple projects and deliver outcomes within deadlines.

Responsibilities

• Drive meaningful organisational improvement across processes, systems and ways of working.
• Influence positive change by identifying opportunities and supporting informed decision-making.
• Apply analytical expertise to recommend and implement sustainable improvements.
• Put customers first by delivering practical improvements and better outcomes.

Skills

Stakeholder engagement

Data analysis

Project management

Communication

Change management

Job description

Queensland Government is seeking a Senior Business Improvement Officer to lead cross‑agency improvement initiatives, coordinate change projects and provide practical advice to leaders and stakeholders across Queensland.

The role focuses on using data and insights to drive sustainable improvements, influence decision making, and deliver better customer outcomes for the Public Trust Office and the wider organisation. Eligible statewide office locations available.