Senior Business Analyst – Workforce Planning

Crown Resorts Limited; Melbourne; On-site; AUD 140,000 - 170,000; Full time

Job summary

Crown Resorts in Melbourne, Australia, seeks a Senior Business Analyst – Workforce Planning to join its Centre of Excellence. You will shape future-state processes for workforce planning, scheduling, day-of-operations and payroll, and drive scalable, compliant improvements across Crown properties.

As a senior BA, you will lead end-to-end transformation efforts, partner with stakeholders, translate complex problems into actionable options, and ensure clear documentation and governance.

Qualifications

• Strong experience in business analysis and process optimisation.
• Experience with workforce planning, scheduling, payroll, and time & attendance.
• Experience in regulated workforce environments and Enterprise Agreements.
• Qualifications in business, analytics or technology; Lean/Six Sigma certifications valued.

Responsibilities

• Lead end-to-end transformation initiatives across workforce planning.
• Drive process improvement across scheduling, day of operations and payroll.
• Translate business problems into clear options and recommendations.
• Partner with stakeholders to balance compliance and operational needs.
• Facilitate workshops and translate requirements into user stories.

Skills

Business analysis

Process mapping

Stakeholder engagement

Agile & Waterfall

Data interpretation

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We have an exciting opportunity for a Senior Business Analyst – Workforce Planning to join Crown’s newly created Centre of Excellence. This role plays a key part in shaping the future state of workforce planning, scheduling and day of operations processes, ensuring they are scalable, standardised, compliant and future ready. The Senior Business Analyst will analyse and document current and future-state processes, identify inefficiencies, define business requirements and help drive the delivery of transformation initiatives across Workforce Planning. Working closely with business stakeholders and delivery teams, this role will ensure solutions are well designed, practical and clearly aligned with business outcomes.

You will be responsible for:

• Leading business analysis activities across end-to-end transformation initiatives, including current state assessment, requirements gathering, process mapping and future state design.
• Driving process improvement and simplification, identifying gaps, inefficiencies and opportunities across workforce planning, scheduling, day of operations and payroll/T&A processes.
• Translating complex business problems into clear options and recommendations, assessing impacts, dependencies, risks and trade-offs to support informed decision making with a key focus on standardisation across all Crown properties, automation, cost optimisation and compliance.
• Partnering across the Group with key stakeholders to ensure solutions balance operational requirements, employee experience, compliance and business outcomes.
• Engaging and facilitating structured workshops with business stakeholders to validate assumptions, refine requirements and ensure shared understanding of outcomes and priorities.
• Partnering with digital and delivery squads to translate business requirements into clear user stories and acceptance criteria, support solution validation and enable successful implementation and adoption.
• Producing and maintaining high-quality documentation, including process maps, decision logs, Jira boards, Confluence spaces and artefacts that support governance and repeatable ways of working.

About You

You are an analytical, collaborative and outcome-focused Senior Business Analyst who enjoys solving complex problems and bringing clarity to transformation initiatives. You excel at breaking down complex processes, facilitating stakeholder discussions and translating analysis into practical, actionable outcomes. You are resilient and adaptable, comfortable navigating ambiguity, shifting priorities and a fast-paced environment undergoing significant change. You bring a blend of curiosity, structure and commercial thinking, with the confidence to challenge assumptions, influence stakeholders and navigate differing perspectives to achieve the right business outcome. You can adapt your approach across Agile and Waterfall delivery environments and are passionate about simplicity, standardisation and building better end-to-end processes.

You will also bring:

• Strong experience in business analysis, process mapping, process engineering or process optimisation within complex environments.
• Strong analytical capability, with the ability to interpret data and insights, identify root causes and translate findings into practical business recommendations.
• Experience working within complex, highly regulated and/or unionised workforce environments, with a strong understanding of Enterprise Agreements and relevant employment legislation.
• Experience working with workforce planning, scheduling, payroll, time & attendance and/or enterprise systems.
• Experience delivering complex transformation and large-scale change initiatives.
• Strong capability in stakeholder engagement, facilitation and communication across multiple business functions and levels of seniority.
• Qualifications in business, analytics or technology, or equivalent practical experience, with relevant Business Analysis or Lean/Six Sigma certifications highly regarded.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more.

Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with.

Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.