Senior Business Analyst With Unite Transformation

Xpt Software Australia Pty; New South Wales; On-site; AUD 110,000 - 140,000; Full time

Job summary

Xpt Software Australia Pty is seeking a Business Analyst to evaluate downstream impacts of UNITE transformation initiatives within the Complaints business in Customer Production and Support.

Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.

Qualifications

• Experience as a Business Analyst in transformation programs.
• Strong stakeholder engagement and communication.

Responsibilities

• Assess downstream impacts of UNITE transformation initiatives.
• Elicit and document business requirements for delivery teams.
• Support Agile delivery, UAT, BPIV, and change management.
• Develop current-state and future-state process maps.
• Coordinate training materials and business communications.

Skills

API integration

Job description

Job Description:

Role description

-Business Analyst responsible for evaluating downstreamimpacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.

Keyresponsibilities

• Conductimpact assessments of upstream UNITE Transformation Stream Projects (TSPs)to identify downstream impacts to Customer Production and Support.


• Should haveAPI integration experience in Banking domain to assist in assessments


• Partner withbusiness and technology stakeholders to elicit, analyse, and documentbusiness requirements for delivery teams.


• Translatebusiness needs into delivery-ready artefacts, including user stories,business requirements, acceptance criteria, and backlog items for AgileRelease Trains.


• Facilitateworkshops and stakeholder engagement sessions to understand businessprocesses, requirements, risks, and operational impacts.


• Developcurrent-state and future-state process maps to support solution design andbusiness readiness activities.


• Supportbusiness readiness and change management activities, ensuring impacts areunderstood and effectively managed across affected teams.


• Supportbusiness documentation uplift, including Standard Operating Procedures(SOPs), work instructions, and process documentation.


• Reviewtraining materials and support training delivery to ensure successfuladoption of new processes and systems.


• Prepare andcoordinate business communications to support change implementation andstakeholder awareness.


• Plan,coordinate, and execute User Acceptance Testing (UAT), including testscenarios, test cases, defect management, and business sign-offactivities.


• SupportBusiness Process Integrated Validation (BPIV) and end-to-end testingactivities to validate business outcomes and operational readiness.Analyserisks, dependencies, and operational impacts, and provide recommendationsto support delivery and implementation decisions.


• Collaboratewith Product Owners, Architects, Delivery Teams, and Change Managers toensure business requirements and acceptance criteria are clearlyunderstood.


• Contributeto continuous improvement initiatives by identifying opportunities toenhance customer, employee, and operational outcomes.