Senior Business Analyst - Transformation & Process Redesign

seek.com.au; Canberra; On-site; AUD 90,000 - 130,000; Part time

Job summary

Seek is seeking a Senior Business Analyst to lead discovery, map current-state processes, design future-state operating models and define requirements for a transformation initiative in Canberra. You will work across business, ICT and information management teams to produce artefacts, business cases and implementation roadmaps that support investment decisions.

Strong communication and stakeholder engagement are essential.

Qualifications

• Experience in business analysis across transformation, process improvement, digital services or ICT-enabled change.
• Requirements elicitation, analysis and documentation.
• Business process modelling, redesign, gap analysis and future-state operating models.
• Business cases, options analysis and recommendations for senior stakeholders.
• Strong communication, workshop facilitation and stakeholder management.
• Ability to deliver high-quality artefacts independently and manage competing priorities.
• Experience in government, health, research, regulatory or similarly governed environments (desirable).
• Workflow, case management, records management or digital platforms, particularly ServiceNow or Power Platform (desirable).
• Procurement, solution evaluation, vendor engagement and legacy system modernisation (desirable).

Responsibilities

• Lead discovery workshops and stakeholder interviews.
• Map current-state processes, workflows and improvement opportunities.
• Design future-state processes and service models.
• Elicit and document business, functional and non-functional requirements.
• Analyse workflow, records management, information management and reporting needs.
• Identify improvements to efficiency, governance and user experience.
• Assess solution options and develop recommendations and implementation roadmaps.
• Support business cases, investment proposals and executive briefings.
• Align proposed improvements with enterprise initiatives.

Skills

Business analysis

Requirements elicitation

Stakeholder management

Workshop facilitation

Process modelling

Future-state operating models

Options analysis

Business cases

Governance

Reporting

Tools

ServiceNow

Power Platform

Job description

Seek is seeking a Senior Business Analyst to lead discovery, map current-state processes, design future-state operating models and define requirements for a transformation initiative in Canberra. You will work across business, ICT and information management teams to produce artefacts, business cases and implementation roadmaps that support investment decisions.

Strong communication and stakeholder engagement are essential.