Senior Business Analyst: Transformation & Process Redesign

ZSoft Technologies Pty Ltd; Canberra; On-site; AUD 110,000 - 150,000; Full time

Job summary

ZSoft Technologies Pty Ltd in Canberra is seeking a Senior Business Analyst to lead discovery, process redesign and requirements definition for a strategic transformation initiative.

You will work across business, ICT and information management teams to deliver practical improvements, support investment decisions and modernise legacy systems through governance, reporting and digital platforms such as ServiceNow and Microsoft Power Platform.

Qualifications

• Lead discovery workshops and stakeholder interviews.
• Map current-state processes and identify improvement opportunities.
• Design future-state processes and service models.
• Elicit and document business, functional and non-functional requirements.
• Analyse workflow, information management and reporting needs.
• Assess options and develop roadmaps for implementation.

Responsibilities

• Lead discovery workshops and stakeholder interviews.
• Map current-state processes, workflows and improvement opportunities.
• Design future-state processes and service models.
• Elicit and document business, functional and non-functional requirements.
• Analyse workflow, records management, information management and reporting needs.
• Identify improvements to efficiency, governance and user experience.
• Assess solution options and develop recommendations and implementation roadmaps.
• Support business cases, investment proposals and executive briefings.
• Align proposed improvements with enterprise initiatives.
• Business analysis across transformation, process improvement, digital services or ICT-enabled change.
• Requirements elicitation, analysis and documentation.
• Business process modelling, redesign, gap analysis and future-state operating models.
• Business cases, options analysis and recommendations for senior stakeholders.
• Strong communication, workshop facilitation and stakeholder management.
• Ability to deliver high-quality artefacts independently and manage competing priorities.
• Government, health, research, regulatory or similarly governed environments.
• Workflow, case management, records management or digital platforms, particularly ServiceNow or Microsoft Power Platform.
• Procurement, solution evaluation, vendor engagement and legacy system modernisation.

Skills

Discovery workshops

Stakeholder management

Requirements elicitation

Business process modelling

Governance & reporting

ICT-enabled change

Tools

ServiceNow

Microsoft Power Platform

Job description

ZSoft Technologies Pty Ltd in Canberra is seeking a Senior Business Analyst to lead discovery, process redesign and requirements definition for a strategic transformation initiative.

You will work across business, ICT and information management teams to deliver practical improvements, support investment decisions and modernise legacy systems through governance, reporting and digital platforms such as ServiceNow and Microsoft Power Platform.