Senior Business Analyst — AI-Enabled Finance & Ops

Count Group

Sydney

On-site

AUD 120,000 - 180,000

Full time

3 days ago

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Benefits offered by this job

Birthday Leave

Volunteer Days

Fundraising Matching

Financial Planning Reimbursement

Count Charitable Foundation

Job summary

Count is seeking a Senior Business Analyst to shape how our technology supports growth across the business. Reporting to the Head of Group Technology, you will translate complex requirements into actionable solutions, optimise processes, and drive delivery of strategic projects.

You will engage with stakeholders, work with software engineering, and lead workshops to define acceptance criteria, uncover opportunities for automation, and build compelling business cases for transformation

Qualifications

5+ years’ experience as a Business Analyst or similar role.
Experience with accounting/financial planning technology platforms and AI tools.
Strong understanding of business process design and optimisation, requirements gathering, and solution documentation.
Strategic thinking and business acumen.
Analytical and problem-solving expertise.
Excellent stakeholder management and facilitation skills with the ability to influence outcomes.
Familiarity with Agile methodologies and collaborative delivery practices.
Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into business-friendly language.

Responsibilities

Support the design and delivery of scalable solutions that align with business goals and improve operational efficiency.
Define acceptance criteria and coordinate user acceptance testing (UAT) with business stakeholders to validate delivered solutions.
Work with the Group Technology team, including Software Engineering team on requirements clarification and solution validation throughout the delivery lifecycle.
Translate business needs into clear, actionable business requirements.
Conduct comprehensive analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
Design and implement optimised business processes that enhance productivity, reduce costs, and improve customer experience.
Develop business cases with detailed cost-benefit analysis and ROI projections for process improvement initiatives.
Act as the primary liaison between business stakeholders, developers, and third-party vendors to ensure shared understanding and delivery alignment.
Facilitate stakeholder workshops, discovery sessions, and solution walkthroughs.
Influence stakeholders to review and change existing processes, with a focus on simplifying ways of working, driving efficiency and improving the customer experience.
Contribute to building a collaborative and learning-focused team culture.
Identify opportunities for process automation, product improvements, and optimisation of business applications.
Participate in knowledge-sharing sessions and contribute to Count’s documentation and best practice libraries.