Senior Business Analyst

Count Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Birthday Leave

Volunteer Days

Fundraising Matching

Financial Planning Reimbursement

Count Charitable Foundation

Job summary

Count is seeking a Senior Business Analyst to shape how our technology supports growth across the business. Reporting to the Head of Group Technology, you will translate complex requirements into actionable solutions, optimise processes, and drive delivery of strategic projects.

You will engage with stakeholders, work with software engineering, and lead workshops to define acceptance criteria, uncover opportunities for automation, and build compelling business cases for transformation

Qualifications

• 5+ years’ experience as a Business Analyst or similar role.
• Experience with accounting/financial planning technology platforms and AI tools.
• Strong understanding of business process design and optimisation, requirements gathering, and solution documentation.
• Strategic thinking and business acumen.
• Analytical and problem-solving expertise.
• Excellent stakeholder management and facilitation skills with the ability to influence outcomes.
• Familiarity with Agile methodologies and collaborative delivery practices.
• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into business-friendly language.

Responsibilities

• Support the design and delivery of scalable solutions that align with business goals and improve operational efficiency.
• Define acceptance criteria and coordinate user acceptance testing (UAT) with business stakeholders to validate delivered solutions.
• Work with the Group Technology team, including Software Engineering team on requirements clarification and solution validation throughout the delivery lifecycle.
• Translate business needs into clear, actionable business requirements.
• Conduct comprehensive analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Design and implement optimised business processes that enhance productivity, reduce costs, and improve customer experience.
• Develop business cases with detailed cost-benefit analysis and ROI projections for process improvement initiatives.
• Act as the primary liaison between business stakeholders, developers, and third-party vendors to ensure shared understanding and delivery alignment.
• Facilitate stakeholder workshops, discovery sessions, and solution walkthroughs.
• Influence stakeholders to review and change existing processes, with a focus on simplifying ways of working, driving efficiency and improving the customer experience.
• Contribute to building a collaborative and learning-focused team culture.
• Identify opportunities for process automation, product improvements, and optimisation of business applications.
• Participate in knowledge-sharing sessions and contribute to Count’s documentation and best practice libraries.

Skills

Business Analysis

Stakeholder Management

Agile Methodologies

Requirements Gathering

Solution Documentation

Financial Services

SaaS Experience

AI Tools

Tools

AI Tools

Job description

Join one of Australia’s leading integrated accounting and wealth advisory groups.

We’re more than a professional services network — at Count, we’re a community built on trusted relationships, expertise, and a shared commitment to helping clients and communities thrive. Representing almost 500 accounting, wealth and specialist firms nationwide, Count supports over 160,000 clients and continues to grow as a market leader in integrated advisory services.

About the Role

At Count, we're looking for an exceptional Senior Business Analyst to help shape how our technology supports the growth of Count.

Reporting to the Head of Group Technology, the Senior Business Analyst plays a pivotal role in advancing Count’s Strategic projects by working closely with stakeholders across the business to translate requirements into actionable solutions, optimise existing processes, and drive the successful delivery of Count’s strategic projects.

Key Responsibilities

Business Analysis & Delivery

• Support the design and delivery of scalable solutions that align with business goals and improve operational efficiency.
• Define acceptance criteria and coordinate user acceptance testing (UAT) with business stakeholders to validate delivered solutions.
• Work with the Group Technology team, including Software Engineering team on requirements clarification and solution validation throughout the delivery lifecycle.
• Translate business needs into clear, actionable business requirements.

Business Process Analysis & Optimisation

• Conduct comprehensive analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Design and implement optimised business processes that enhance productivity, reduce costs, and improve customer experience.
• Develop business cases with detailed cost-benefit analysis and ROI projections for process improvement initiatives.

Stakeholder Engagement & Collaboration

• Act as the primary liaison between business stakeholders, developers, and third-party vendors to ensure shared understanding and delivery alignment.
• Facilitate stakeholder workshops, discovery sessions, and solution walkthroughs.
• Influence stakeholders to review and change existing processes, with a focus on simplifying ways of working, driving efficiency and improving the customer experience.
• Contribute to building a collaborative and learning-focused team culture.
• Identify opportunities for process automation, product improvements, and optimisation of business applications.
• Participate in knowledge-sharing sessions and contribute to Count’s documentation and best practice libraries.

About You

We’re seeking a Senior Business Analyst with sharp commercial acumen, a strong analytical mindset and the ability to translate complex requirements into practical, high-value solutions.

You’ll ideally have:

• 5+ years’ experience as a Business Analyst or similar role, ideally in a financial services or SaaS environment.
• Proven experience with accounting and financial planning technology platforms and AI tools.
• Strong understanding of business process design and optimisation, requirements gathering, and solution documentation.
• Strategic thinking and business acumen.
• Analytical and problem-solving expertise.
• Excellent stakeholder management and facilitation skills with the ability to influence outcomes.
• Familiarity with Agile methodologies and collaborative delivery practices.
• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into business-friendly language.
• Attention to detail, analytical mindset, and commitment to continuous improvement.

Why Join Count?

• Professional Growth: At Count, we are committed to fostering your professional development. You'll have the opportunity to work alongside industry leaders and expand your skills and expertise.


• Great Benefits: Birthday leave, Corporate Volunteering Days and Fundraising matching, reimbursement for financial planning, and more!


• Through the Count Charitable Foundation, our network contributes over $1.2 million annually to support people and communities in need.