Senior Boutique Leader — Elevate Client Experience

Audemars Piguet; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Audemars Piguet Australia is launching its first official boutique in Australia. This role, Assistant Boutique Manager, will support the Boutique Director and lead day-to-day operations to deliver an exceptional, highly personalized client experience.

You will coach the team, manage stock and CRM, drive KPIs, and develop client relationships while ensuring flawless brand storytelling, merchandising standards, and service across the boutique.

Qualifications

• Experience in luxury retail management with leadership responsibilities.
• Proven ability to coach and develop others.
• Strong client-centric mindset with experience with high-net-worth clients.
• Proficiency with retail tools and CRM systems.

Responsibilities

• Meet boutique budgets and maximize profit while controlling costs.
• Organize private viewings for VIPs.
• Lead day-to-day boutique operations and act as manager-on-duty.
• Deliver exceptional customer experience across client journey.
• Monitor KPIs, sales pipeline, and conversion.
• Stock management and visual merchandising compliance.

Skills

Luxury retail management

Leadership

Clienteling

CRM systems

Coaching

Communication

Tools

MS Office

CRM systems

Job description

Audemars Piguet Australia is launching its first official boutique in Australia. This role, Assistant Boutique Manager, will support the Boutique Director and lead day-to-day operations to deliver an exceptional, highly personalized client experience.

You will coach the team, manage stock and CRM, drive KPIs, and develop client relationships while ensuring flawless brand storytelling, merchandising standards, and service across the boutique.