Client Consultant

Audemars Piguet; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Audemars Piguet is seeking a dedicated luxury retail professional for our Sydney boutique to deliver an exceptional client experience and drive business growth. You will manage a high-potential client portfolio, nurture relationships, and contribute to brand development within Australia.

As part of the team, you will apply expert product knowledge, engage clients with personalized service, and collaborate with internal stakeholders to ensure a seamless journey from sales to after-sales care.

Qualifications

• Experience in luxury retail or high-end clienteling.
• Excellent communication and interpersonal skills.
• Ability to achieve sales targets.
• Strong product knowledge of watches and services.

Responsibilities

• Deliver an outstanding customer experience throughout the client journey, from sales to after-sales services.
• Manage and develop a portfolio of high-potential clients and identify new opportunities.
• Build long-term client relationships through clienteling and personalized engagement.
• Contribute to client acquisition and boutique client base growth.
• Apply advanced selling techniques and provide expert guidance across complex product situations.
• Maintain in-depth product knowledge and communicate accurately about products and services.
• Monitor CRM data quality and client database activity.
• Coordinate with internal stakeholders for a seamless client experience.
• Support boutique performance by aiming for individual sales targets.
• Participate in boutique events and client activations to strengthen brand presence.
• Contribute to stock management, merchandising standards and operational excellence.
• Provide coaching to Client Consultants on selling techniques and product knowledge.
• Demonstrate best practices on the sales floor in client engagement and brand representation.
• Maintain a professional image and uphold presentation and compliance standards.

Skills

Clienteling

CRM

Sales

Relationship management

Tools

CRM software

Job description

Within the boutique, your main mission will be to contribute to its commercial success by delivering an exceptional and highly personalized customer experience, driving client development and achieving business objectives in line with Audemars Piguet's standards, values and retail vision.

As part of Audemars Piguet's first official boutique in Australia, you will play a key role in building long-term relationships with clients, developing new business opportunities and contributing to the growth and desirability of the brand in the market.

In this context, you will be responsible for:

• Delivering an outstanding customer experience throughout the entire client journey, from sales to after-sales services
• Managing and developing a portfolio of high-potential and top-tier clients while actively identifying new business opportunities
• Building long-term client relationships through best-in-class clienteling and personalized engagement
• Contributing to client acquisition and supporting the development of the boutique's client base
• Applying advanced selling techniques and providing expert guidance across complex product and client situations
• Maintaining in-depth product knowledge and ensuring accurate communication on products, services and after-sales processes
• Monitoring and managing the client database (CRM) to support client development, engagement and data quality
• Coordinating closely with internal stakeholders to ensure a seamless and consistent client experience
• Supporting boutique performance through the achievement of individual sales targets and contribution to overall business objectives
• Participating actively in boutique events, client activations and networking opportunities to strengthen brand presence and client engagement
• Contributing to stock management, merchandising standards and operational excellence within the boutique
• Providing guidance, coaching and knowledge sharing to Client Consultants, supporting their development in selling techniques, product knowledge and client experience
• Acting as a role model on the sales floor by demonstrating best practices in client engagement, CRM discipline and brand representation
• Maintaining a professional image and upholding the highest standards of presentation, service and operational compliance at all times