Boutique Welcome Host

Audemars Piguet; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Audemars Piguet Australia is seeking a dedicated front-of-house coordinator for our Sydney boutique. You will welcome clients, manage the appointments calendar, and support smooth boutique operations with precision and warmth.

The role emphasizes exceptional client experiences, strong organisational skills and collaboration with finance and support functions. Experience in hospitality, luxury retail or administrative coordination will help you thrive in a fast-paced, premium environment.

Qualifications

• 3+ years in hospitality, luxury retail, customer service, reception or admin roles.
• Customer-centric mindset with passion for client experiences.
• Excellent organizational skills and ability to multitask.
• Experience coordinating appointments/front-of-house activities.
• Strong interpersonal and communication skills.
• High level of professionalism and attention to detail.
• Proactive, reliable with problem-solving abilities.
• Experience in logistics coordination or office administration is a plus.
• Experience with procurement or invoice management is a plus.
• Ability to work across multiple functions and support front/back-office activities.

Responsibilities

• Welcome clients and visitors with warmth and professionalism.
• Act as the first point of contact for the boutique and ensure brand-aligned client experiences.
• Manage incoming calls, emails and client enquiries with timely responses.
• Coordinate appointments, client arrivals and boutique traffic flow.
• Support collection and accuracy of client information in CRM and visitor tracking tools.
• Maintain the boutique appointment calendar and coordinate scheduling for the team.
• Monitor daily boutique traffic and keep records and reports up to date.
• Ensure the boutique is presented to the highest standards at all times.
• Manage hospitality materials and assist with inventory replenishment.
• Provide administrative support via document prep, filing, data entry and record management.
• Support logistics and shipment coordination with internal processes.
• Assist with invoice tracking, supplier coordination and follow-up tasks.
• Coordinate with vendors and internal stakeholders for boutique maintenance.
• Act as a liaison between boutique, finance and support functions.
• Support cross-team communication to ensure operational efficiency.
• Provide support during events and peak periods for seamless execution.

Skills

Hospitality experience

Luxury retail

Customer service

Reception

Administrative support

CRM systems

Microsoft Office

Communication skills

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

Within the boutique, your main mission will be to deliver an exceptional first impression to all visitors while ensuring smooth front-of-house operations and administrative coordination, in line with Audemars Piguet’s standards, values and retail vision.

As part of Audemars Piguet’s first official boutique in Australia, you will play a key role in creating a welcoming and seamless client experience while supporting the efficient execution of boutique operations and administrative activities.

In this context, you will be responsible for:

• Welcoming clients and visitors with professionalism, warmth and a high level of hospitality, ensuring a memorable first impression
• Acting as the first point of contact for the boutique and delivering a consistent client experience aligned with brand standards
• Managing incoming calls, emails and client enquiries while ensuring timely responses and appropriate follow-up
• Coordinating appointments, client arrivals and boutique traffic flow to ensure a seamless client journey
• Supporting the collection and accuracy of client information within CRM systems and visitor tracking tools
• Managing the boutique appointment calendar and supporting scheduling coordination for the boutique team
• Monitoring daily boutique traffic and maintaining accurate records and reporting
• Ensuring the boutique remains fully prepared and presented to the highest standards at all times
• Managing hospitality materials and supporting inventory replenishment when required
• Providing administrative support through document preparation, filing, data entry and record management
• Supporting logistics and shipment coordination while ensuring compliance with internal processes and documentation requirements
• Assisting with invoice tracking, supplier coordination and administrative follow-up activities
• Supporting boutique maintenance coordination with vendors, consultants and internal stakeholders
• Acting as a key coordination point between the boutique, finance and support functions
• Supporting communication and collaboration across teams to ensure operational efficiency
• Providing support during events, activations and peak business periods to ensure seamless execution

Qualifications

• Minimum of 3 years of experience in hospitality, luxury retail, customer service, reception or administrative support roles
• Strong customer‑centric mindset with a passion for delivering exceptional client experiences
• Excellent organizational skills with the ability to manage multiple priorities in a fast‑paced environment
• Experience coordinating appointments, schedules or front‑of‑house activities
• Strong interpersonal and communication skills with the ability to engage clients and stakeholders professionally
• High level of professionalism, attention to detail and administrative discipline
• Proactive, reliable and service‑oriented approach with strong problem‑solving abilities
• Experience in administrative coordination, logistics support or office administration is an advantage
• Proficiency with Microsoft Office applications, CRM systems and administrative tools
• Experience working with procurement, invoice management or purchasing systems is a plus
• Ability to work effectively across multiple functions and support both front‑of‑house and back‑office activities

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.