Senior Bingo Operations Lead

Red Hawk Resort + Casino; Casino; Sur place; AUD 60 000 - 90 000; Plein temps

Résumé du poste

Red Hawk Casino is seeking a Bingo Supervisor to act as primary contact and decision maker in the absence of the Director of Specialty Games. Oversee daily bingo operations and provide leadership for Bingo Attendants.

You will open and close the bingo hall, coordinate setup, manage inventory, and ensure compliance with internal controls, cash handling, and guest service standards while training staff.

Qualifications

• High school diploma or GED preferred.
• Minimum 2 years of bingo, casino, gaming, or cash-handling experience preferred.
• Previous supervisory or team lead experience strongly preferred.
• Strong knowledge of bingo operations, gaming procedures, and internal control standards.
• Experience with POS systems, bingo accounting systems, Title 31 compliance, and reporting systems such as Resorts Advantage preferred.
• Advanced cash handling skills with the ability to verify banks, reconcile reports, and manage payout controls accurately.
• Strong mathematical and analytical skills for balancing sessions, inventory counts, and discrepancy resolution.
• Excellent leadership, communication, and employee training skills.
• Strong attention to detail with the ability to maintain compliance and operational accuracy in a fast-paced environment.
• Ability to organize workflow, prioritize tasks, and manage multiple responsibilities simultaneously.
• Excellent guest service and conflict resolution skills with a professional and approachable demeanor.
• Ability to stand and walk for extended periods and lift up to 50lb bingo supplies and equipment as needed.
• Ability to work flexible schedules including nights, weekends, holidays, and special events.
• Must be dependable, punctual, and capable of working independently with minimal supervision.
• Must be at least 21 years of age.

Responsabilités

• Oversee daily bingo operations and lead Bingo Attendants.
• Open and close the bingo hall and prepare session equipment.
• Coordinate daily hall setup, inventory preparation, floor readiness, and guest service standards.
• Review inventory counts and issue bingo supplies correctly.
• Direct inventory clerks on bingo inventory issuance and setup.
• Verify inventory movement, balance reports, and compliance with controls.
• Run reports including session summaries, Title 31 documentation, Resorts Advantage reports.
• Review session totals for shortages, overages, and discrepancies; document actions.
• Verify cashier banks, paymaster banks, and payout procedures for cash handling.
• Assist with prize verification, jackpot payouts, and guest issue resolution.
• Train, coach, evaluate, and support bingo department staff.
• Provide direction on daily assignments, floor coverage, game flow, and events.
• Coordinate with management on supplies, promotions, reporting, staffing, and events.
• Maintain a clean, organized bingo environment and high guest service standards.
• Perform all other duties as assigned.

Connaissances

Leadership

Communication

Employee Training

Cash Handling

Mathematical Skills

Analytical Skills

Guest Service

Conflict Resolution

Organization

Time Management

Formation

High school diploma or GED

Outils

POS systems

Bingo accounting systems

Resorts Advantage

Reporting systems

Description du poste

· Serves as the primary contact and decision maker in the absence of the Director of Specialty Games.

· Oversee daily bingo operations and provide leadership for Bingo Attendants.

· Perform all job functions of a Bingo Attendant while providing oversight in the absence of Bingo Management.

· Open and close the bingo hall, ensuring all gaming equipment, POS systems, caller stations, and operational areas are properly prepared for each session.

· Coordinate daily bingo hall setup, including inventory preparation, supply distribution, floor readiness, and guest service standards.

· Review and maintain inventory counts of bingo paper, pull tabs, electronics, tickets, portable units, and all gaming supplies.

· Direct Inventory Clerks on proper issuance of bingo inventory and ensure accurate setup of bingo packs and inventory shelves for upcoming sessions.

· Verify inventory movement, issued paper, returned paper, and balancing reports to maintain compliance with internal controls and gaming regulations.

· Run reports including session summaries, Title 31 documentation, Resorts Advantage reports, and other required operational and compliance reports.

· Review session totals for shortages, overages, and discrepancies; investigate variances and ensure proper documentation and corrective action.

· Verify cashier banks, paymaster banks, and payout procedures to ensure accurate cash handling and secure financial controls.

· Assist with prize verification, jackpot payouts, and guest issue resolution during active bingo sessions.

· Train, coach, evaluate, and support bingo department employees while maintaining operational standards and compliance requirements.

· Provide direction to staff regarding daily assignments, floor coverage, game flow, guest concerns, and special event operations.

· Serve as the primary point of contact for guest questions, employee concerns, and operational problem-solving during assigned shifts.

· Work closely with Bingo Management to coordinate supplies, promotions, reporting, staffing, and special bingo events.

· Maintain a clean, organized, professional bingo environment and ensure excellent guest service standards are consistently met.

· Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

· High school diploma or GED preferred.

· Minimum 2 years of bingo, casino, gaming, or cash-handling experience preferred.

· Previous supervisory or team lead experience strongly preferred.

· Strong knowledge of bingo operations, gaming procedures, and internal control standards.

· Experience with POS systems, bingo accounting systems, Title 31 compliance, and reporting systems such as Resorts Advantage preferred.

· Advanced cash handling skills with the ability to verify banks, reconcile reports, and manage payout controls accurately.

· Strong mathematical and analytical skills for balancing sessions, inventory counts, and discrepancy resolution.

· Excellent leadership, communication, and employee training skills.

· Strong attention to detail with the ability to maintain compliance and operational accuracy in a fast-paced environment.

· Ability to organize workflow, prioritize tasks, and manage multiple responsibilities simultaneously.

· Excellent guest service and conflict resolution skills with a professional and approachable demeanor.

· Ability to stand and walk for extended periods and lift up to 50lb bingo supplies and equipment as needed.

· Ability to work flexible schedules including nights, weekends, holidays, and special events.

· Must be dependable, punctual, and capable of working independently with minimal supervision.

· Must be at least 21 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.