Player Dev Executive Casino Host

Red Hawk Resort + Casino; Casino; On-site; AUD 60,000 - 90,000; Full time

Job summary

Red Hawk Resort + Casino is seeking a proactive Casino Host Senior Host support professional. You will assist hosts, support credit processes, and help implement guest service SOPs while coordinating VIP events and guest experiences on-site.

You will train new staff, attend regular meetings, and maintain relationships with high-value guests to drive revenue and satisfaction.

Qualifications

• High school diploma or GED; bachelor’s in marketing or gaming field preferred.
• Minimum four years’ experience in sales, customer service, casino host or marketing role.
• Excellent communication and organization skills required.
• Self-starter, motivated, professional and responsible.
• Ability to work nights, weekends and holidays.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Provide support to Casino Hosts and Senior Hosts.
• Assist Credit Department with credit applications and marker payments.
• Update standard operating procedures with changes.
• Train and develop new Senior Hosts and Casino Hosts on guest service and SOPs.
• Attend monthly Player Development Executive Meeting and weekly team meetings.
• Plan and execute VIP Events and assist in guest service delivery.
• Provide solutions to guest issues and timely follow-up.
• Upsell in-house promotions to qualifying guests.

Skills

Communication skills

Self-motivation

Shift flexibility

Microsoft Office

Time management

Mobile apps

Age 21+

Education

High school diploma or GED

Bachelor’s degree in Marketing or gaming-related field

Tools

Microsoft Office suite

Job description

• Provides support to Casino Hosts and Senior Hosts
• Assists Credit Department with credit applications and marker payments
• Authorizes complimentaries outside of standard guidelines
• Responsible for updating standard operating procedures with new or existing changes
• Attends Development and Training classes provided to further develop knowledge in management skills
• Attends monthly Player Development Executive Meeting
• Responsible for training and development of new Senior Hosts and Casino Hosts to include guest service standards and standard operating procedures for account-related transactions
• Provides feedback and mentors newer team members
• Assists Player Development management with special assignments
• Assists Senior Hosts and Casino Hosts in problem-solving and decision-making
• Assists in planning, organizing and filling VIP Events
• Participates in the execution of VIP Events to ensure guest service standards are met
• Attends off-site events with goal of developing and enhancing relationships with VIP guests
• Maintains relationships with Hosted Players assigned
• Processes and determines monthly incentives for high value guests
• Meets and greets guests on the casino floor, providing excellent guest service
• Establishes and maintains relationships with high value players to generate revenue
• Provides solutions to guest issues, concerns, and complaints
• Efficiently responds to high value guest requests and follows up in a timely matter
• Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
• Provides complimentaries to venues on property based on standard guidelines established by department
• Authorizes complimentaries outside of standard guidelines, based on guest’s level of play
• Provides accommodations to partner hotels and coordinates transportation requests
• Provides and updates current contact information
• Upsells current in house promotions to qualifying guests
• Identifies qualifying guests and authorizes the promotion to higher tier status
• Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction
• Conducts weekly telemarketing to inactive guests to drive revenue
• Achieves daily contact quotas provided by Player Development management
• Attends weekly team meetingsOther duties assigned
• High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum four years’ experience in sales, customer service, casino host or marketing role.
• Excellent communication and organization skills required.
• Must be a self-starter, motivated, professional, versatile and responsible.
• Must be able to work any shift, including nights, weekends and holidays.
• Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.
• Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.
• Must be able to operate mobile applications.
• Must be at least 21 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.