Senior Banking Operations Specialist - Payments

Rabobank Gruppe; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing leave

Education assistance

Parental leave

Additional leave options

Insurance cover

Workplace giving

wardrobe allowance

Job summary

Rabobank Australia is seeking a Senior Banking Operations Specialist - Payments to lead day-to-day payments operations, investigations and exception handling. This hands-on role requires coaching, strong stakeholder engagement and a continuous improvement mindset to deliver high-quality service.

You will act as the manager's delegate, oversee workflow, and contribute to risk management, policy compliance and process enhancements while partnering with cross-functional teams in a hybrid work

Qualifications

• 5+ years in banking operations, payments or related financial services.

Responsibilities

• Provide operational leadership and second-in-charge support for payments operations.
• Coach and develop team members; drive knowledge sharing and quality reviews.
• Lead continuous improvement, process changes and risk mitigation activities.
• Manage complex customer requests, payment investigations and escalations with focus on service.
• Engage stakeholders and support system testing, change projects and operational resilience initiatives.

Skills

Payments operations

Leadership

Risk management

Regulatory compliance

Analytical thinking

Stakeholder management

Coaching

Education

Lean Six Sigma White Belt certification

Tools

Microsoft Office

Job description

A bit about usRabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we doAbout the rolePayments within COO Domains Operations Australia delivers critical payments services for Country Banking & Rabobank Online Savings clients, as well as supporting Wholesale Australia & New Zealand clients. The team manages deposit product maintenance, account closures, payment investigations & client refund activities.We have an exciting opportunity for a Senior Banking Operations Specialist - Payments to join our Sydney team. Reporting to the Manager, Banking Operations - Payments, you will provide operational leadership, coaching, technical expertise as a trusted second-in-charge (2IC), supporting day-to-day workflow, complex escalations & the delivery of high-quality payment services.This is a hands-on role offering broad exposure across payment operations, leadership, risk management, stakeholder engagement, projects and continuous improvement, with the opportunity to make a meaningful impact on team capability & operational excellence.This is an excellent opportunity for an experienced banking operations professional looking to broaden their leadership capability while remaining close to operational delivery.Top Role Accountabilities:Act as the Manager's delegate & second-in-charge, providing day-to-day operational leadership, workflow oversight, coaching, guidance & supportChampion team capability through training, knowledge sharing, quality reviews & cross-trainingSupport procedure reviews, process enhancements & continuous improvement activitiesAct as a senior subject matter expert for payments operations, investigations & transaction services, providing guidance on complex matters and escalationsProcess & authorise domestic, international & foreign currency transactions in accordance with policy & regulatory requirementsManage complex customer requests, payment exceptions & operational issues while delivering exceptional serviceSupport risk management activities including quality assurance, control testing, incident management & remediationEnsure compliance with internal policies, regulatory obligations & industry standardsBuild strong stakeholder relationships & contribute to system testing, process change & operational resilience initiativesTo be successful you will have:5+ years' experience in banking operations, payments, transaction services or a related financial services environmentStrong understanding of banking operations, payments processing, compliance & risk managementKnowledge of banking products, including lending, deposits & payment servicesAn understanding of regulatory requirements including AML/CTF, FATCA & the Banking Code of PracticeExcellent communication & stakeholder management skillsStrong analytical & problem-solving skills with exceptional attention to detailThe ability to manage competing priorities & perform effectively in a fast-paced environmentDemonstrated initiative, accountability & a continuous improvement mindsetDemonstrated ability to coach, guide and support others, with an interest in continuing to develop your leadership capabilityStrong working knowledge of in Microsoft Office applicationsLean Six Sigma White Belt certification (or willingness to obtain) highly regardedWhat we’re proud to offer you:Hybrid working: A mix of work in our newly refurbished CBD office & at homeWellbeing leave: Extra days to support your health & work-life balanceEducation Assistance Program to support your growthParental leave: Up to 14 weeks’ paid leave to support you & your familyAdditional leave options: Earn an extra week of annual leave & purchase up to two moreInsurance cover: Employer-funded Death, TPD & Income ProtectionWorkplace giving: Matched donations through our community giving programOther extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & morOur ValuesRabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you