Senior Audio-Visual & Video Conferencing Specialist

High Growth Ventures; Sydney; Híbrido; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Flexible locations

Paid parental leave

Career breaks

Retail discounts

Health & wellbeing initiatives

Learning & growth opportunities

Salary packaging options

Descripción de la vacante

KPMG’s Connected Technology Group seeks a senior AV/VC and IT support professional in Sydney to deliver high-level customer service. You will manage Audio Visual, Video Conference, and IT equipment, ensuring timely repairs and proactive maintenance within SLAs.

Emphasis is on building strong client relationships and delivering expert technical guidance. The role requires passion for technology, the ability to communicate complex concepts plainly, and a readiness to work across teams.

Formación

• Video conferencing/AV experience essential.
• Experience in audio-visual support in high-demand environments.
• VC/AV qualifications and experience highly regarded.

Responsabilidades

• Maintain consistent Audio Visual, Video Conference, and IT equipment within SLAs.
• Follow national processes and procedures.
• Identify root causes and escalate unresolved issues.
• Coordinate testing and maintenance of AV/back-end infrastructure.
• Record service requests accurately in ServiceNow.
• Collaborate with Level 2 and third-party vendors.
• Proactively maintain systems and liaise with suppliers.

Conocimientos

AV/VC experience

Teams/Zoom/Webex

Vendor certification

Client relations

Communication skills

ITSM basics

Educación

Tertiary qualification

Herramientas

Crestron XIO

QSC Designer

Sennheiser Cockpit

Crestron programming

Microsoft Teams

Webex

Descripción del empleo

KPMG’s Connected Technology Group seeks a senior AV/VC and IT support professional in Sydney to deliver high-level customer service. You will manage Audio Visual, Video Conference, and IT equipment, ensuring timely repairs and proactive maintenance within SLAs.

Emphasis is on building strong client relationships and delivering expert technical guidance. The role requires passion for technology, the ability to communicate complex concepts plainly, and a readiness to work across teams.