Senior Application Support Engineer - Government IT Ops

Softtest Pays Pty

Canberra

On-site

AUD 90,000 - 120,000

Full time

7 days ago

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Job summary

Softtest Pays Pty in Canberra is seeking experienced Application Support Engineers to assist with the technical support and maintenance of software applications used by the Australian Passport Office. These roles are critical to maintaining operational capability within IMD to support APO operations.

Candidates should have at least 5 years of Government IT systems support experience and relevant Microsoft certifications.

Qualifications

Minimum 5 years' experience supporting Government IT Systems.
Relevant Microsoft certifications.
Australian Citizenship with NV1 Clearance.
Australian location required (Canberra area).

Responsibilities

Provide systems administration, monitoring and level 2 and level 3 technical support.
System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.
Adhere to established safety, security and quality standards.