Senior AI Product Leader – LLM Experience

MYOB; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Home office setup allowance

Corporate discounts

Wellbeing partnership with Sonder

Training & development

Generous leave options

Belonging & community initiatives

Job summary

MYOB is seeking a Principal AI Product Manager to lead an LLM-powered conversational experience across the core platform. You’ll own end-to-end product development, from discovery to delivery, with a strong focus on customer value and commercial outcomes.

Join a highly visible AI product team and collaborate with Technology, Design and Research to mature capabilities and scale impact for customers across Australia and New Zealand.

Qualifications

• Hands-on experience owning and delivering AI products, ideally LLM or GenAI-powered.
• Strong product craft from strategy and discovery through delivery, measurement and optimisation.
• Enough technical depth to work with AI and engineering teams, and prototypes.
• A strong customer mindset with experience turning insight into product decisions.
• Commercial judgment connecting customer problems with business outcomes.
• Ability to lead through influence and communicate with engineers, designers and executives.

Responsibilities

• Own the strategy and roadmap for a flagship AI product, driving maturity and scale.
• Influence senior and executive stakeholders with clear priorities and dependencies.
• Engage customers through interviews and experiments to uncover problems worth solving.
• Partner with AI, engineering, design and research teams to prototype and deliver.
• Define success metrics across customer value, adoption, AI quality and outcomes.
• Balance short-term opportunities with long-term platform investments.

Skills

AI product management

LLM/GenAI experience

Product lifecycle

Customer discovery

Executive stakeholder comms

Cross-functional leadership

Tools

LLM platforms

Prototyping tools

Job description

MYOB is seeking a Principal AI Product Manager to lead an LLM-powered conversational experience across the core platform. You’ll own end-to-end product development, from discovery to delivery, with a strong focus on customer value and commercial outcomes.

Join a highly visible AI product team and collaborate with Technology, Design and Research to mature capabilities and scale impact for customers across Australia and New Zealand.