Principal AI Product Manager

MYOB; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

MYOB is seeking a Principal AI Product Manager to lead our flagship AI product, a live LLM-powered conversational experience at the core of our platform. You will own the end-to-end lifecycle from discovery to roadmap, commercialization and delivery, working with engineers and AI specialists to shape customer value and trust.

You will influence senior stakeholders, partner with design and research, and align technical depth with business outcomes, driving growth across MYOB’s AI ecosystem with

Qualifications

• Own and evolve AI products from strategy to delivery.
• Lead customer discovery through interviews, research, and experiments.
• Balance customer outcomes with technical and commercial constraints.
• Communicate roadmap, priorities, and trade-offs to executives.
• Partner with AI, engineering, design, and research teams to prototype and test.
• Define success metrics across customer value, adoption, AI quality, and trust.

Responsibilities

• Own the strategy and roadmap for flagship AI product, advancing maturity and scale.
• Influence senior stakeholders with clear priorities and trade-offs.
• Engage with customers to uncover problems worth solving and validate opportunities.
• Collaborate with AI, engineering, design and research to prototype and improve AI-powered experiences.
• Define success metrics for customer value, adoption, quality, trust, and performance.
• Shape product and commercial decisions balancing short-term gains with long-term investments.

Skills

AI product ownership

Product roadmapping

Stakeholder influence

Technical depth in AI

Customer discovery

Commercial judgment

Tools

Prototyping tools

Job description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

Build what’s next for AI at MYOB.

We’re looking for a Principal AI Product Manager to take the lead on one of MYOB’s flagship AI products, our LLM-powered conversational experience across our core platform.

The product is live, customers are using it and the foundations are there. Your opportunity is to take it to the next level, shaping the roadmap, customer experience and commercial strategy as we mature and scale the capability.

It’s a highly visible role within our AI product team working closely with Technology, Design and Research, as well as senior leaders across MYOB. You’ll sit at the intersection of customer problems, product craft and emerging AI technology, turning what’s possible into experiences that genuinely make running a business easier.

The opportunity

You’ll own the product end-to-end, from customer discovery and experimentation through to roadmap, commercialisation, delivery and optimisation.

You’ll work closely with engineers and AI specialists, get hands‑on with customers, and help make the calls that matter when building probabilistic AI products: where AI adds real value, how we measure quality and trust, and how we balance customer outcomes with technical and commercial considerations.

The scale and visibility are significant. You’ll be shaping how customers interact with MYOB’s core products in new ways, while working across an AI ecosystem that includes technologies from Anthropic, OpenAI, Microsoft and other partners.

What you’ll be doing

• Own the strategy and roadmap for one of MYOB’s flagship AI products, taking it from an established capability to its next stage of maturity and scale.
• Influence senior and executive stakeholders, clearly communicating the roadmap, priorities, trade‑offs, dependencies and opportunities.
• Get close to customers through interviews, research, workshops and experimentation to uncover problems worth solving and validate opportunities.
• Partner deeply with AI, engineering, design and research teams to prototype, test, deliver and continually improve AI‑powered experiences.
• Define how success is measured across customer value, adoption, AI quality, reliability, trust, performance and commercial outcomes.
• Shape product and commercial decisions, balancing short‑term opportunities with longer‑term platform and capability investments.

What you’ll bring

• Hands‑on experience owning and delivering AI products, ideally LLM or GenAI‑powered customer experiences.
• Strong product craft, with experience taking complex digital products from strategy and discovery through delivery, measurement and optimisation.
• Enough technical depth to work credibly with AI and engineering teams, understand model behaviour and trade‑offs, and ideally get hands‑on with prototypes.
• A strong customer mindset and genuine curiosity, with experience conducting customer discovery and turning insight into product decisions.
• Commercial judgement and the ability to connect customer problems and emerging technology with meaningful business outcomes.
• The ability to lead through influence and communicate confidently with everyone from engineers and designers through to senior executives.

Experience in SaaS, B2B or fintech is useful, but it isn’t a prerequisite. We’re open to people from product, engineering or other relevant backgrounds where you can demonstrate that you’ve been accountable for delivering LLM or probabilistic AI products.

Why this role?

You’ll take on a live product with an existing team, customers using it and data to learn from. The foundations have been laid, but there’s enormous scope to determine where the product goes next and how AI reshapes the way customers work with MYOB.

It’s a rare opportunity to combine AI product craft, meaningful customer scale, technical depth and executive‑level influence in one role.

If you’ve already built AI products and want to own what happens next, we’d love to hear from you.