Senior AI Product Leader – LLM & Customer Experience

MYOB; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

MYOB is seeking a Principal AI Product Manager to lead our flagship AI product, a live LLM-powered conversational experience at the core of our platform. You will own the end-to-end lifecycle from discovery to roadmap, commercialization and delivery, working with engineers and AI specialists to shape customer value and trust.

You will influence senior stakeholders, partner with design and research, and align technical depth with business outcomes, driving growth across MYOB’s AI ecosystem with

Qualifications

• Own and evolve AI products from strategy to delivery.
• Lead customer discovery through interviews, research, and experiments.
• Balance customer outcomes with technical and commercial constraints.
• Communicate roadmap, priorities, and trade-offs to executives.
• Partner with AI, engineering, design, and research teams to prototype and test.
• Define success metrics across customer value, adoption, AI quality, and trust.

Responsibilities

• Own the strategy and roadmap for flagship AI product, advancing maturity and scale.
• Influence senior stakeholders with clear priorities and trade-offs.
• Engage with customers to uncover problems worth solving and validate opportunities.
• Collaborate with AI, engineering, design and research to prototype and improve AI-powered experiences.
• Define success metrics for customer value, adoption, quality, trust, and performance.
• Shape product and commercial decisions balancing short-term gains with long-term investments.

Skills

AI product ownership

Product roadmapping

Stakeholder influence

Technical depth in AI

Customer discovery

Commercial judgment

Tools

Prototyping tools

Job description

MYOB is seeking a Principal AI Product Manager to lead our flagship AI product, a live LLM-powered conversational experience at the core of our platform. You will own the end-to-end lifecycle from discovery to roadmap, commercialization and delivery, working with engineers and AI specialists to shape customer value and trust.

You will influence senior stakeholders, partner with design and research, and align technical depth with business outcomes, driving growth across MYOB’s AI ecosystem with